EMEA Servicing Analyst

Step into the role of EMEA Servicing Analyst at Barclays, where you'll provide first-class support by conducting in-depth due diligence, ensuring compliance with regulatory requirements, and safeguarding our clients and organization with expertise and care.

You may be assessed on key critical skills relevant for success in role such as:

• Manage a complex portfolio of mid to large corporate lending cases, handling day to day processing of all stages from submission to drawdown, reconciliation and ensure compliance with agreed service levels

• Provide expert guidance and technical input to colleagues, leadership, and clients on lending transactions, quality assurance, and resolution of escalated issues

• Drive continuous process improvements and proactively identify and resolve discrepancies, ensuring timely and accurate client fund payments.

• Act as the subject matter expert and point of contact for process, procedural, and ensuring up-to-date documentation and audit readiness.

• Communicate complex or sensitive information effectively.

Desirable Skills:

• Previous experience in Lending Operations.

• Good knowledge on GBS Payments and ACBS/Loan IQ.

• Good influencing skills and excellent communication and interpersonal skills.

You may be assessed on key essential skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

This role is based out of Chennai.

Purpose of the role

To support Wholesale Lending with day-to-day processing, reviewing, reporting, trading and issue resolution. 

Accountabilities

• Support with day-to-day Wholesale Lending initiatives including processing, reviewing, reporting, trading and issue resolution through lending technical expertise.
• Monitoring the bank’s lending operations to ensure that they are conducted in an efficient and effective manner and comply with relevant regulatory requirements.
• Collaboration with teams across the bank to align and integrate Wholesale Lending processes.
• Identification of areas for improvement and providing recommendations for change in Wholesale Lending processes.
• Development and implementation of Wholesale Lending procedures and controls to mitigate risks and maintain operational efficiency.
• Development of reports and presentations on Wholesale Lending performance and communicate findings to internal senior stakeholders.
• Identification of industry trends and developments to implement best practice in Wholesale Lending Services.
• Participation in projects and initiatives to improve Wholesale Lending efficiency and effectiveness.

Analyst Expectations

• To meet the needs of stakeholders/ customers through specialist advice and support
• Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
• Likely to have responsibility for specific processes within a team
• They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team.
• Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
• Check work of colleagues within team to meet internal and stakeholder requirements.
• Provide specialist advice and support pertaining to own work area.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
• Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.
• Make judgements based on practise and previous experience.
• Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
• Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
• Build relationships with stakeholders/ customers to identify and address their needs.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.