Customer Due Diligence (CDD) Lead

Join us at Barclays as a Customer Due Diligence (CDD) Lead. In this role you will be responsible for ensuring the Barclays Control Framework is applied across Wholesale Client Onboarding (WCOB) to maintain an effective and robust control environment, specifically in relation to CDD. This role is accountable for leading quality risk management and assurance in line with group policies, standards, and methodologies. The role facilitates improvements to the framework, control environment, and culture through the deployment of enhancements and best practices. Given the high level of risk and scrutiny from regulators, the role requires strong negotiation and influence skills to manage multiple tasks across different areas.

To be successful as a Customer Due Diligence (CDD) Lead you should have:

• Excellent knowledge of Operational Risk & Controls and/or audit in a highly regulated business environment, with practical knowledge of internal controls, including the development and maintenance of appropriate frameworks.
• Strong understanding of Financial Crime Regulations and Policies, or the ability to develop this understanding.
• Strong stakeholder management experience, with the ability to negotiate and influence cross-functionally, both internally and externally to Barclays.

Some other highly valued skills/experience include:

• Exhibit excellent attention to detail, strong analytical skills, and the ability to make sound judgements. Be comfortable influencing peers, stakeholders and business leadership teams.
• Detailed understanding of the Financial Crime Policy and Standards and their application in a control context, with an appreciation of CDD architecture.
• Motivated, high-performing individual with proven experience working collaboratively to achieve and often exceed objectives, assisting others in doing so.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

This role is based in Glasgow.

Purpose of the role

To assess the integrity and effectiveness of the banks internal control framework to support the mitigation of risk and protection of the banks operational, financial, and reputational risk.  

Accountabilities

• Collaboration with various stakeholders across the bank and business units to improve overall control effectiveness through detailed documentation of control assessments, procedures, and findings.
• Identification and investigation of potential weaknesses and issues within internal controls to promote continuous improvement and risk mitigation aligned to the bank’s control framework, prioritised by its severity to disrupt bank operations.
• Development of reports to communicate key findings from risk assessment including control weaknesses and recommendations to control owners, senior management, and other stakeholders.
• Execution of reviews to determine the effectiveness of the bank's internal controls framework aligned to established and evolving policies, regulation, and best practice.
• Implementation of adherence to the Barclays Controls Framework and set appropriate methodology of assessing controls against the Controls Framework.

Vice President Expectations

• Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.
• Manage and mitigate risks through assessment, in support of the control and governance agenda.
• Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.
• Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.
• Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.
• Adopt and include the outcomes of extensive research in problem solving processes.
• Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.