Op Risk Director - BUK Channels, COO, BPF & Transformation

Barclays UK Operational Risk oversees the Operational Risk profile of BUK, spanning all business areas, Retail Products (Cards, Loans, Current Account & Payments, Tesco Bank, Mortgages, Savings & Insurance), Business Banking, Customer & Digital and Barclays UK Chief Operating Office. BUK has a significant transformation agenda including integration of Tesco Bank. BUK COO encompasses Technology, Change, Operations, Data & Analytics and Office of the COO.

The role holder will lead a team of senior risk professionals to provide second line oversight of the BUK Chief Operating Office operational risk profiles; providing an independent view on how the risk profiles are being managed against agreed tolerances.  The role holder will partner the businesses, both directly and through their team, with the purpose of ensuring that the First Line of Defence effectively and optimally manages operational risk. The role holder will also be responsible for thought leadership and management of BUK wide operational risk activities.

As BUK is a ring-fenced entity, there are a number of committees and governance bodies that the role holder will represent Operational Risk on.

The ideal candidate will ensure that all activities and duties are carried out in full compliance with regulatory requirements, Barclays Operational Risk Framework and internal Barclays Policies and Standards.

• Be recognised as commercially aware and client focused with a track record of driving good commercial and customer solutions to risk issues, exceeding customer/client expectations
• Will demonstrate clear capability and a history of influencing senior management in situations where the optimal outcome may not be the preferred commercial outcome
• Experience of proactively engaging with senior management, demonstrating an inquiring mind and the courage to follow it through to a sound conclusion
• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Barclays Operational Risk Framework and internal Barclays Policies and Standards.
• A sound, relevant and robust knowledge of the business to which they partner which is recognized and valued by the business and can demonstrate a track record of management in the First and Second Line of Defence seeking their counsel and opinion
• Clear and deep understanding of Operational Risk Frameworks and their fit within an Enterprise Risk Management Framework with a proven ability of working with senior business leaders to deploy risk frameworks in the business.
• Comprehensive appreciation of other risk types and how they impact and relate to Operational Risk.
• Strong understanding of industry best practice in respect of risk tools and developments and of the regulatory environment (e.g. Basel 3.1) and be recognised as an authority on best practice.
• Understand regulatory requirements for Operational Risk, how the Operational Risk Framework and activities contribute to and influence these requirements and how Operational Risk capital fits within the context of broader capital requirements.
• Experience of setting and directing the objectives and responsibilities of the team with demonstrable success in driving the team to deliver desired and timely outcomes to those objectives.
• A passion for developing talent, consistently facilitating constructive functional and personal development of others.
• Driving effective management action, particularly in the role of the Second Line of Defence influencing the actions of management in the First Line.
• Educated to degree level or equivalent or have an appropriate professional qualification.
• Excellent command of the English language with strong written and oral communication skills and an ability to communicate and influence effectively at all levels in the business. 

Purpose of the role

To provide independent review and challenge of the Operational Risk elements of particular risk categories across the bank. Ensuring they are carried out in accordance with Barclays Operational Risk Framework, Policies, and Standards

Accountabilities

• Risk identification and proactive risk management, identifying interconnected, horizon and emerging risks to assist the business in understanding, managing and mitigating the right risks in line with their business strategy and objectives.
• Analysis of operational risk data to identify trends, patterns, and emerging risks.
• Risk-based analysis of business processes, systems, and controls to assess the likelihood and impact of identified risks.
• Ongoing research and monitoring of internal and external sources to identify potential Operational Risks.
• Oversight, review and challenge of 1st Line activities including - Risk Control Self Assessments (RCSAs), Risk Events, Issues and attendance at key Risk and Control meetings (with associated reporting) ensuring they accurately reflect the business risk position,.
• Stakeholder management, engaging and working effectively with First and Second Line management.
• Risk based 2nd Line input into 1st Line Projects, Initiatives and Strategic decision making.

Director Expectations

• To manage a business function, providing significant input to function wide strategic initiatives. Contribute to and influence policy and procedures for the function and plan, manage and consult on multiple complex and critical strategic projects, which may be business wide..
• They manage the direction of a large team or sub-function, leading other people managers and embedding a performance culture aligned to the values of the business. Or for an individual contributor, they lead organisation wide projects and act as deep technical expert and thought leader, identifying new ways of working and collaborating cross functionally. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..
• Provide expert advice to senior functional management and committees to influence decisions made outside of own function, offering significant input to function wide strategic initiatives.
• Manage, coordinate and enable resourcing, budgeting and policy creation for a significant sub-function.
• Escalates breaches of policies / procedure appropriately.
• Foster and guide compliance, ensure regulations are observed that relevant processes in place to facilitate adherence.
• Focus on the external environment, regulators, or advocacy groups to both monitor and influence on behalf of Barclays, when appropriate.
• Demonstrate extensive knowledge of how the function integrates with the business division / Group to achieve the overall business objectives.
• Maintain broad and comprehensive knowledge of industry theories and practices within own discipline alongside up-to-date relevant sector / functional knowledge, and insight into external market developments / initiatives.
• Use interpretative thinking and advanced analytical skills to solve problems and design solutions in often complex/ sensitive situations.
• Exercise management authority to make significant decisions and certain strategic decisions or recommendations within own area.
• Negotiate with and influence stakeholders at a senior level both internally and externally.
• Act as principal contact point for key clients and counterparts in other functions/ businesses divisions.
• Mandated as a spokesperson for the function and business division.

All Senior Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.