AVP - Journey Excellence and Transformation

Embark on a transformative journey as “AVP - Journey Excellence and Transformation, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionize our digital offerings, ensuring unapparelled customer experiences.

You will join the Business Banking transformation team, which shapes future-state operating models and redesigns end-to-end customer and colleague journeys. Working across Operations, Product, Technology, Risk, Compliance and Customer Experience, the team turns strategic designs into practical transformation roadmaps that simplify processes, strengthen controls and enable sustainable digital change. 

To be successful in this role as a “AVP - Journey Excellence and Transformation”, you should possess the following skillsets:

Governance & Portfolio Management

• Establish and maintain governance frameworks, standards and controls across the Business Banking Transformation portfolio.
• Manage governance forums, steering committees and executive review meetings, ensuring effective decision-making and escalation processes.
• Define and maintain portfolio governance calendars, meeting cadence, terms of reference and reporting standards.
• Ensure adherence to Barclays change governance, risk and control requirements.
• Coordinate quality assurance activities and challenge project delivery teams to ensure data accuracy and reporting integrity.
• Support business case governance, investment tracking and benefits realisation activities.

Reporting & Business Insight

• Lead the production of executive-level reporting packs for Transformation Leadership, Business Banking Executive teams and senior governance forums.
• Develop and maintain portfolio dashboards and performance reporting using Power BI, Excel and other reporting tools.
• Consolidate programme and project updates to provide a holistic view of portfolio health, delivery status, risks, issues and dependencies.
• Analyse data to identify trends, delivery risks, resource constraints and opportunities for intervention.
• Ensure timely, accurate and insightful reporting for monthly, quarterly and annual business reviews.

Risk, Issue & Dependency Management

• Oversee portfolio-level risk, issue, assumption and dependency management processes.
• Drive effective escalation and mitigation planning for critical delivery risks.
• Monitor project health indicators and provide independent challenge where required.
• Support audit, regulatory and control reviews by ensuring appropriate governance evidence is maintained.

Stakeholder Management

• Build strong working relationships across Business Banking, Operations, Risk, Finance, Technology and Change functions.
• Act as a trusted advisor to Transformation Leadership on governance, reporting and portfolio performance matters.
• Engage with senior leaders to communicate portfolio health, strategic progress and delivery outcomes.
• Facilitate cross-functional collaboration to resolve delivery dependencies and governance actions.

Continuous Improvement

• Drive PMO maturity and governance excellence across the transformation portfolio.
• Identify opportunities to automate reporting and improve data quality through enhanced tools, processes and analytics.
• Promote best practices in programme governance, reporting and delivery assurance.
• Lead continuous improvement initiatives to simplify governance processes while maintaining effective oversight.

Essential Skills & Experience

Experience

• Significant experience within PMO, Governance, Portfolio Management or Transformation functions in a complex financial services environment.
• Experience supporting large-scale transformation, strategic change or operational improvement programmes.
• Demonstrable experience preparing executive-level reporting and governance materials.
• Strong understanding of portfolio management, programme governance and change delivery frameworks.
• Experience managing risks, issues, dependencies and benefits tracking across multiple initiatives.

Technical & Analytical Skills

• Advanced proficiency in Microsoft Excel, PowerPoint and Power BI.
• Strong analytical capabilities with experience interpreting complex data and translating findings into actionable insights.
• Experience designing management information (MI), dashboards and performance reporting frameworks.
• Understanding of financial, resource and portfolio tracking methodologies.

Leadership & Stakeholder Skills

• Excellent communication and presentation skills with the ability to engage senior stakeholders.
• Ability to challenge constructively and influence decision-making at all levels.
• Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.
• Proven ability to work independently while collaborating effectively across teams.

Some other highly valued skills include:

• Degree educated or equivalent professional experience.
• PRINCE2, MSP, Agile, PMP or equivalent project management qualifications.
• Experience within Business Banking, Operations, Customer Due Diligence (CDD), KYC or Transformation environments.
• Knowledge of portfolio reporting tools and data visualisation platforms.
• Experience improving PMO maturity and governance frameworks.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

This role is based in our Noida/ Gurugram office.

Purpose of the role

To collaborate with stakeholders and use data and MI to identify process optimisation opportunities for capacity creation in relevant business areas. 

Accountabilities

• Development and implementation of strategies to improve the efficiency and effectiveness of banking operations, using data led insights.
• Participation in projects and initiatives to improve performance & optimisation   efficiency and effectiveness.
• Development of reports and presentations on performance & optimisation and communicate findings to internal senior stakeholders.
• Identification of industry trends and developments, and collaboration with stakeholders across the bank to provide recommendations for change and improvement within performance and optimisation processes.
• Development and implementation of analytics and reporting performance & optimisation to mitigate risks and maintain efficient operations.
• Identification of capacity creation in operations using data and Management Information.

Assistant Vice President Expectations

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
• Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.