Barclays UK Commercial Manager - BA4

Joining in as "UK Commercial Manager - BA4", the role will manage and process day-to-day procurement, payment and contractor administration activity across Coupa, Coupa Pay, SAP Fieldglass and related systems. The role will ensure requests are raised accurately, approvals are progressed, payments are tracked, and contractor onboarding, extensions and exits are managed in line with business policy and control requirements.

To be successful as a "UK Commercial Manager - BA4", you should have experience with:

Key responsibilities

• Process and manage Coupa requests, including purchase requisitions, purchase orders, changes and approvals.
• Support Coupa Pay activity, including invoice queries, payment tracking and issue resolution.
• Manage SAP Fieldglass activity for contractors, including onboarding, extensions, rate changes, timesheet queries and offboarding.
• Act as the key point of contact for contractor and supplier administration queries.
• Ensure procurement and contractor records are accurate, complete and maintained in line with internal controls.
• Track open requests, approvals and payment issues, escalating risks or delays where required.
• Work closely with Finance, Procurement, Hiring Managers, HR and suppliers to resolve queries quickly.
• Support reporting on contractor spend, purchase order status, overdue approvals and outstanding payments.
• Identify process improvements to reduce delays, improve compliance and strengthen governance.
  

Critical skills and experience

• Strong working knowledge of Coupa, including requisitions, purchase orders, approvals and supplier queries.
• Experience using Coupa Pay or similar payment and invoice management processes.
• Experience managing contractors through SAP Fieldglass, including onboarding, extensions and offboarding.
• Good understanding of procurement, purchase order, invoicing and payment processes.
• Strong attention to detail, with the ability to manage data accurately across multiple systems.
• Confident stakeholder management skills, with the ability to chase, escalate and resolve issues.
• Strong organisational skills, with the ability to manage multiple requests, deadlines and priorities.
• Good understanding of risk, controls and compliance in a corporate environment.
• Ability to work independently, solve problems and keep activity moving without close supervision.
• Strong Excel and reporting capability to track requests, spend, payments and contractor activity.
  

Essential behaviours

• Proactive and delivery focused.
• Comfortable working at pace and managing competing priorities.
• Clear and professional communicator.
• Strong ownership mindset.
• Able to challenge gaps or delays constructively.
• Reliable, organised and control-focused.
  

This role will be based out of Gurgaon.

Purpose of the role

To drive the success of the commercial banking segment through market analysis, product development, sales and relationship management, risk management, and performance. 

Accountabilities

• Execution of market research to understand the competitive landscape, identify market trends and opportunities, and develop strategies to capture market share within the commercial banking segment, taking into consideration industry, size, and growth stage.
• Development of appropriate pricing models for different products and services, ensuring profitability while remaining competitive in the market.
• Development, implementation and management of innovative financial solutions, services and products aligned to the banks objectives and are tailored to the commercial banking segment, including loan products, cash management solutions, and trade finance services.
• Identification and forging of strategic partnerships with other financial institutions, technology providers, or industry experts to expand product offerings and reach new client segments.
• Management of key stakeholder relationships within target companies to understand their needs and recommend appropriate solutions.
• Development and implementation of sales strategies including the establishment of sales targets, identification of sales channels to reach potential clients and objectives for loan terms to support the negotiation process and development of service agreements.
• Monitoring of key leading and lagging metrics such as new client acquisition, loan volume, revenue generation, and market share to assess the performance of the commercial banking segment. Funnel and journey optimisation are key to delivery of service and commercial performance.

Analyst Expectations

• To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
• Requires in-depth technical knowledge and experience in their assigned area of expertise
• Thorough understanding of the underlying principles and concepts within the area of expertise
• They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.
• Will have an impact on the work of related teams within the area.
• Partner with other functions and business areas.
• Takes responsibility for end results of a team’s operational processing and activities.
• Escalate breaches of policies / procedure appropriately.
• Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
• Advise and influence decision making within own area of expertise.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
• Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Make evaluative judgements based on the analysis of factual information, paying attention to detail.
• Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
• Guide and persuade team members and communicate complex / sensitive information.
• Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.