AVP- Client Maintenance

Step into the role of  AVP-Client maintenance will play a critical role in the success of the Investment Banking & Markets Refresh KYC team through strong and effective management & leadership and the provision of skilled technical and analytical support, enabling the business to meet the requirements of the Investment Banking & Markets Refresh and protect the Bank’s license to trade. This is an exciting and fantastic opportunity to join and lead a fast moving KYC team to deliver KYC/AML regulatory objectives whilst delivering a first-class service to stakeholders and clients alike. As a senior manager and specialist of the KYC (Know Your Customer) Refresh team you will manage a team who will be responsible for the ongoing KYC Refresh activities for our IB clients. It will be your responsibility to drive a high value, business critical, KYC control function whilst maintaining high productivity, high standards in quality and to lead, motivate and develop your team.

You may be assessed on key critical skills relevant for success in role such as:

• A specialist member of the team responsible for providing high value technical KYC support to the KYC team and ensuring KYC due diligence has been completed in accordance with the Bank's guidelines with UK & Global financial regulation

• Lead, manage and motivate a high performing KYC team with a focus on high standards, quality, customer service, controls, execution, and delivery

• Support Head of KYC in building a best in class ‘Go To’ team for expertise and embed culture of ‘Right First Time’ across KYC

• Build and maintain strong relationships with key stakeholders across KYC, Financial Crime, Compliance and Coverage to champion or challenge policy and procedural changes as needed

• Work collaboratively with KYC management on the interpretation of AML policy into KYC Operational procedures

• Support Head of KYC to embed a strong control framework and embed a culture of risk

Desirable skillsets/ good to have:

• Build and maintain effective relationships with key stakeholders across the business

• Provide regular communication with senior management within KYC Corporate Operations to help promote and ensure understanding and achievement of their key objectives, to embed a risk aware culture

• Provide support for the overall management and direction of the functional Corporate Operations Team environment

• Proven experience in KYC roles and thorough understanding of KYC

• Experience of working with key stakeholders e.g. Financial Crime and Relationship Teams

• Ability to contribute effectively when working with senior colleagues, across the breadth of business/strategic issues

• Proven ability to prioritise effectively, setting direction and targets, balancing resources and management stake and Proven Leadership experience including recruitment, structuring, leading and motivating operational teams to deliver results against stretching performance targets

You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

This role can be based in Gurugram.

Purpose of the role

To manage operations within a business area and maintain processes, risk management initiatives and compliance with relevant regulators. 

Accountabilities

• Identification of trends and opportunities to improve areas and develop new process and procedures through the monitoring and analysis of operation data and performance metrices.
• Management of operations for a business area and promote efficient processes, risk management and compliance initiatives to support the bank's operations.
• Collaboration with internal stakeholders (including business leaders, project manager and SMEs) and external stakeholders (including vendors and service providers) to support business operations and promote alignment with the bank's objectives and SLAs.
• Management of operational professionals and provide guidance, coaching and support to improve colleagues' delivery quality.
• Management and development of KPIs to measure the effectiveness of operation functions, utilising data and technology to support the identification of areas that require improvement.
• Compliance with all regulatory requirements and internal policies related to customer experience.
• Creation of a safe environment for colleagues to speak up, actively and regularly encourage and solicit feedback to ensure people agenda remains focused on the right areas.
• Management of attrition by working closely with HR in implementing retention initiatives for work force.

Assistant Vice President Expectations

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
• Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.