Head Governance & Oversight, Corporate Client Servicing

This is a high-profile leadership role in Corporate Client Servicing, offering visibility, broad exposure and the opportunity to shape the governance and oversight agenda. Working closely with senior stakeholders, you will influence priorities, provide effective challenge, and help strengthen a safe, well-controlled, client-focused servicing model.

As Head of Governance & Oversight, you will lead the oversight environment across Corporate Client Servicing, providing challenge, insight and direction on risk, control and quality matters. The role offers broad senior stakeholder exposure, the opportunity to influence strategic priorities, and a key part in strengthening the governance culture across the function.

Accountabilities

• Lead governance and oversight activity across Corporate Client Servicing, ensuring alignment with business priorities, risk appetite and regulatory expectations.

• Oversee governance routines, policy adherence, change readiness, access governance, attestations and QA outcomes.

• Identify and escalate emerging risks and thematic issues, driving timely remediation through to completion.

• Provide effective challenge and support informed decision-making through robust governance, reporting and escalation.

• Use risk and quality data to identify trends, inform priorities and strengthen control effectiveness and customer outcomes.

• Prepare clear, high-quality updates for senior governance forums, highlighting key risks, actions and dependencies.

• Act as a trusted partner to senior stakeholders, providing clear oversight, challenge and support on governance, risk and control matters.

To be successful within the role of Head Governance & Oversight, Corporate Client Servicing you should have the following:

• Strong risk and control judgement, with the ability to assess effectiveness, identify gaps and drive sustainable remediation.

• Strong stakeholder management and influencing skills, with the credibility to challenge constructively and build trusted relationships at senior levels.

• The ability to interpret risk events, KRIs, QA outcomes and audit findings, and translate these into clear priorities and actions.

• Strong communication skills, with the ability to deliver concise, impactful updates for senior audiences.

• Strong organisational skills, with the ability to manage competing priorities across multiple workstreams.

• Sound judgement, resilience and the confidence to operate effectively in a high-visibility leadership role.

Some other highly valued skills and experience may include:

• A strong understanding of Corporate Banking products and client segments.

• Experience of using data and management information to identify themes, support executive decision-making and drive measurable improvements.

• Knowledge of risk and control frameworks, issue management, governance routines and engagement with audit and control partners.

You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job specific technical skills.

This role is based in Knutsford.

Purpose of the role

To monitor quality standards and policies and support the implementation of these across all operational processes. To collaborate with control owners to execution Risk Control Self Assessments (RSCA) that measure the effectiveness of controls. 

Accountabilities

• Identification of regulatory trends and industry developments that may impact the banks operations.
• Support the implementation of quality standards and policies by collaborating across all operational teams and processes.
• Development of reports and presentations on control performance and communicate findings to internal senior stakeholders.
• Participation in projects and initiatives aimed to improve control efficiency and effectiveness.
• Collaboration with Control Owners to develop and manage RCSA to monitor design effectiveness, appropriateness of controls, compliance to regulatory requirements and identify areas for improvement.
• Support operational teams with the formal escalation and management of incidents, departmental procedures, record management and controls testing.

Vice President Expectations

• To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures..
• If managing a team, they define jobs and responsibilities, planning for the department’s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements..
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others..
• OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..
• Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.
• Manage and mitigate risks through assessment, in support of the control and governance agenda.
• Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.
• Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.
• Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.
• Adopt and include the outcomes of extensive research in problem solving processes.
• Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.