Performance Oversight Manager

Join us at Barclays as a Performance Oversight Manager. This role is responsible for overseeing and driving performance across Client Service, acting on behalf of the Client Service Directors and Senior Leadership Team to ensure delivery against strategic objectives. It focuses on generating actionable insight through the development of MI, translating complex data into clear recommendations to inform decision-making, while embedding robust KPI frameworks, governance, and risk awareness to maintain strong control and sustainable outcomes. The role also leads and coordinates cross‑functional change initiatives, aligning improvement activity to business priorities and ensuring effective delivery, adoption, and measurable enhancement of operational performance.

To be successful in the role of a Performance Oversight Manager, you should have:

• Demonstratable stakeholder management.
• Exceptional data analysis capability.
• Proven experience in change implementation and management.
• Experience in Microsoft applications such as Excel, PowerPoint, Forms.

Some other highly valued skills include:

• Familiarity with Tableau reporting.
• Exposure to Salesforce.
• Understanding of Corporate Banking operating model and processes.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

The location of your role is Knutsford.

Purpose of the role

To collaborate with stakeholders and use data and MI to identify process optimisation opportunities for capacity creation in relevant business areas. 

Accountabilities

• Development and implementation of strategies to improve the efficiency and effectiveness of banking operations, using data led insights.
• Participation in projects and initiatives to improve performance and optimise efficiency and effectiveness.
• Development of reports and presentations on performance & optimisation, communicating findings to internal senior stakeholders.
• Identification of industry trends and developments, and collaboration with stakeholders across the bank to provide recommendations for change and improvement within performance and optimisation processes.
• Development and implementation of analytics and reporting performance & optimisation to mitigate risks and maintain efficient operations.
• Identification of capacity creation in operations using data and Management Information.

Assistant Vice President Expectations

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
• As an individual contributor, you will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
• Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.