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Date live: Feb. 27, 2025

Business Area: BB Centre

Area of Expertise: Data & Analytics

Reference Code: JR-0000032929

Contract: Permanent

Key Accountabilities

  • Process Excellence: Lead the development and implementation of process improvement initiatives to enhance efficiency, reduce costs, and improve overall operational performance. 

  • Optimization: Identify opportunities for optimization within existing processes and workflows, leveraging data-driven insights and best practices to drive continuous improvement. 

  • Change Assurance: Ensure that change initiatives are effectively embedded within the organization, with a focus on minimizing disruption and maximizing the benefits of change. 

  • Operational Design Embedment: Integrate operational design principles into business processes, ensuring that they are aligned with organizational goals and objectives. 

  • Stakeholder Management: Collaborate with key stakeholders across various departments to drive alignment and support for process improvement and change initiatives. 

  • Performance Monitoring: Develop and implement metrics and KPIs to monitor the effectiveness of process improvement and change initiatives, providing regular updates to senior leadership. 

  • Compliance: Ensure that all process improvement and change initiatives comply with relevant regulatory and compliance requirements. 

  • Data Platform and Reporting: Develop and maintain data platforms to support process improvement and change initiatives. Create and manage reporting systems to provide insights and track progress. 

  • SME Banking Services: Focus on enhancing banking services for SMEs by creating easier access to finance, improving service recovery, and building digital platforms for operational excellence. 

  • Big Data, MI, and Analytics: Utilize big data technologies and management information (MI) systems to analyze and interpret large datasets. Leverage analytics to drive insights and support decision-making processes. 

Essential Skills/Basic Qualifications:

  • Proven experience in process improvement, operational optimization, and change management within a large organization. 

  • Strong leadership and stakeholder management skills, with the ability to influence and drive change across different levels of the organization. 

  • Excellent analytical and problem-solving skills, with a data-driven approach to decision-making. 

  • Strong understanding of operational design principles and their application in a business context. 

  • Excellent communication and presentation skills, with the ability to convey complex concepts in a clear and concise manner. 

  • Relevant certifications in process improvement (e.g., Lean Six Sigma) and change management (e.g., Prosci) are highly desirable. 

  • Experience with data platforms and reporting tools, with the ability to develop and maintain systems that support process improvement and change initiatives. 

  • Operational Excellence Professional Certificate: This certification demonstrates comprehensive knowledge of business process management, Lean Six Sigma methodologies, and change management. 

  • Certified in Production and Inventory Management (CPIM): This certification focuses on demand management, procurement, material requirements planning, and continuous improvement. 

  • Certified Supply Chain Professional (CSCP): This certification is globally recognized for supply chain professionals and covers areas such as process improvement, supply chain management, and quality control. 

  • Six Sigma Certification: This certification validatesexpertise in Six Sigma methodologies and tools for process improvement and quality management. 

  • Big Data and Analytics Certifications: Certifications in big data technologies and analytics tools (e.g., Hadoop, Spark, Tableau) are highly desirable. 

Desirable skills/Preferred Qualifications:

  • Strategic Thinking 

  • Leadership and Influence 

  • Analytical Skills 

  • Change Management 

  • Stakeholder Management 

  • Communication Skills 

  • Compliance and Risk Management 

  • Data Platform Management 

  • Reporting and Analytics 

  • SME Banking Services Expertise 

  • Big Data and Analytics 

Purpose of the role

To implement data quality process and procedures, ensuring that data is reliable and trustworthy, then extract actionable insights from it to help the organisation improve its operation, and optimise resources. 

Accountabilities

  • Investigation and analysis of data issues related to quality, lineage, controls, and authoritative source identification.
  • Execution of data cleansing and transformation tasks to prepare data for analysis.
  • Designing and building data pipelines to automate data movement and processing.
  • Development and application of advanced analytical techniques, including machine learning and AI, to solve complex business problems.
  • Documentation of data quality findings and recommendations for improvement.

Director Expectations

  • To manage a business function, providing significant input to function wide strategic initiatives. Contribute to and influence policy and procedures for the function and plan, manage and consult on multiple complex and critical strategic projects, which may be business wide..
  • They manage the direction of a large team or sub-function, leading other people managers and embedding a performance culture aligned to the values of the business. Or for an individual contributor, they lead organisation wide projects and act as deep technical expert and thought leader, identifying new ways of working and collaborating cross functionally. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..
  • Provide expert advice to senior functional management and committees to influence decisions made outside of own function, offering significant input to function wide strategic initiatives.
  • Manage, coordinate and enable resourcing, budgeting and policy creation for a significant sub-function.
  • Escalates breaches of policies / procedure appropriately.
  • Foster and guide compliance, ensure regulations are observed that relevant processes in place to facilitate adherence.
  • Focus on the external environment, regulators, or advocacy groups to both monitor and influence on behalf of Barclays, when appropriate.
  • Demonstrate extensive knowledge of how the function integrates with the business division / Group to achieve the overall business objectives.
  • Maintain broad and comprehensive knowledge of industry theories and practices within own discipline alongside up-to-date relevant sector / functional knowledge, and insight into external market developments / initiatives.
  • Use interpretative thinking and advanced analytical skills to solve problems and design solutions in often complex/ sensitive situations.
  • Exercise management authority to make significant decisions and certain strategic decisions or recommendations within own area.
  • Negotiate with and influence stakeholders at a senior level both internally and externally.
  • Act as principal contact point for key clients and counterparts in other functions/ businesses divisions.
  • Mandated as a spokesperson for the function and business division.

All Senior Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

More about working at Barclays