EMEA Joint Operations Centre - JOC Physical Security Manager

Join Barclays as a Physical Security Manager. This a pivotal role where you’ll help safeguard our people, assets, and operations. As a Physical Security Manager, you will coordinate incident plans and responses, working seamlessly with a wide range of stakeholders to ensure timely and effective action.

Using a variety of data resources, you’ll play a key role in identifying risks, guiding decision‑making, and strengthening our overall security posture.

To be successful as a Physical Security Manager, you should have experience with;

• Capable of supporting 24/7 teams, mentoring staff, coaching, quality assurance, and developing operator capability.
• Good focus on setting a culture of accountability, precision, and timely communication.
• Deep understanding of alarm management platforms, CCTV systems, access control, fault escalation, and technical dependencies.
• Ability to identify patterns such as false alarm drivers, recurring faults, and root causes impacting operational effectiveness.
• Ensures high-quality alarm triage, accurate logging, and timely remediation by technical teams.

Some other highly valued skills may include

• Ability to build good relationships with Physical Security leads, SIM, Technology, Risk, and facilities teams.
• Skilled at delivering clear, concise briefings to senior leadership and translating operational activity into business impact.
• Comfort with dashboards, incident trends, alarm analytics, and using data to drive operational improvements.
• Ability to spot emerging risks (e.g., protest patterns, criminal damage spikes) and produce intelligence-led recommendations.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills

This role will be based in London.

Purpose of the role

To coordinate incident plans/ responses and collaborate with various stakeholders through the use of various data resources. 

Accountabilities

• Monitoring of real-time security incidents and emergencies that may impact the bank's assets, colleagues and customers through the use of various security systems and tools.
• Development and coordinate a unique response/plan, and contingency plan, to each case through the effective deployment of resources and personnel.
• Collaboration with teams across the bank, including the security operations team, facility management team and external security vendors, to provide time efficient communication and responses to incidents and emergencies.
• Implementation and execution of security policies and procedures in the events of security incidents and emergencies.
• Execution of training and drills for Joint Operations Centre colleagues to prepare and upskills them in the event of an emergency.
• Collection of data from sources including intelligence reports, diverse types of media and operational news to update situational awareness databases and track progress of operations.

Assistant Vice President Expectations

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
• Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.