Operations Analyst

Join us as an Operations Analyst at Barclays. At Barclays, we serve millions of customers, businesses, and institutions around the world. Our Operations teams play a critical role in ensuring the efficient and secure processing of transactions, supporting business growth, and delivering an exceptional client experience. As an Operations Analyst, you will join a dynamic team responsible for supporting key operational processes and ensuring the smooth execution of daily activities. You will work closely with a range of stakeholders across the bank while contributing to process improvements and operational excellence.

To be successful as an Operations Analyst, you should have:

• Strong organisational and analytical skills.
• Attention to detail and commitment to accuracy.
• Ability to manage multiple priorities and work under pressure.
• Strong communication and interpersonal skills.

Some other highly valued skills may include:

• A proactive approach and willingness to challenge existing processes.
• Proficiency in Microsoft Office applications.
• Previous experience in banking operations, financial services or a related environment would be an advantage

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

This role will be based in our Monaco, Le Labor office.

Purpose of the role

To support the day-to-day activities of the Operations function by delivering high-quality operational services, maintaining effective controls and contributing to continuous improvement initiatives.

Accountabilities

• Support with day-to-day Private Bank and Wealth Management initiatives including processing, reviewing, reporting, and issue resolution with regards to accounts, products and services.
• Support the management of the banks client relations to clearly identify their needs and provide a service that meets expectations.
• Collaboration with teams across the bank to align and integrate Private Bank and Wealth Management processes.
• Identification of areas for improvement and providing recommendations for change in Private Bank and Wealth Management processes.
• Development and implementation of Private Bank and Wealth Management procedures and controls to mitigate risks and maintain operational efficiency.
• Development of reports and presentations on Private Bank and Wealth Management performance and communicate findings to internal senior stakeholders.
• Identification of industry trends and developments to implement best practice in Private Bank and Wealth Management Services.
• Participation in projects and initiatives to improve Private Bank and Wealth Management efficiency and effectiveness.
• Execute operational processes in line with established procedures and controls.
• Maintain accurate records and documentation.
• Identify and escalate risks, incidents and control issues.
• Support process enhancements and operational efficiency initiatives.
• Build effective relationships with internal and external stakeholders.
• Ensure compliance with applicable policies, regulations and procedures.

Analyst Expectations

• To meet the needs of stakeholders/ customers through transactional processing and customer service.
• Perform routine and specific tasks as assigned, focussing on quality execution
• No people leadership roles at this grade
• Execute work requirements as identified in processes and procedures, identify escalation of policy breaches as required.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Gain and maintain an understanding of how assigned duties contribute to the activities of the team alongside knowledge of job activities and operational procedures within own role.
• Follow detailed and defined rules/ instructions and make simple judgements in straightforward situations typically having to select from defined and documented alternatives.
• Demonstrate a good knowledge and understanding of procedures.
• Evaluate and select the correct solution to problems to complete the tasks.
• Perform first line customer service-related activities, interact with stakeholders on matters of customer service or administrative tasks, sometimes engaging with difficult contacts, networking with other employees where appropriate.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.