Operations Analyst

Join us as an Operations Analyst within the Data Management team of Wealth Operations, where you will provide end-to-end operational support to Private Bank India, ensuring seamless client onboarding, regulatory compliance, and robust risk controls.

Where you will support client account onboarding with Barclays Securities India Private Limited across multiple back-office and regulatory systems. Perform KRA and CKYC checks within regulatory SLAs and ensure successful registration of uploaded records. Manage static data modifications and account closures across relevant systems. Ensure BAU activities are executed accurately, within defined SLAs, and in a controlled manner to prevent errors or audit observations. Support internal, concurrent, and regulatory audits. Maintain and update process notes in line with the latest regulatory circulars and guidelines.

To be successful in this role, you should:

• Have a strong understanding of KYC, AML, and PMLA guidelines.
• Be detail-oriented with a strong focus on risk, controls, and compliance.
• Demonstrate effective problem-solving skills with sound commercial judgement.
• Collaborate effectively with cross-functional teams including Front Office, IT, and auditors.
• Communicate confidently with stakeholders across levels, both verbally and in writing.

You will be assessed on the key critical skills relevant for success in this role, such as:

• Regulatory and compliance knowledge (KYC / AML)
• Risk management and control environment awareness
• Stakeholder management and collaboration
• Decision-making and problem-solving
• Attention to detail and process discipline

Essential skills / Basic qualifications:

• Graduate / Postgraduate in any discipline.
• Relevant experience in KYC, AML, or client onboarding.
• Strong understanding of Know Your Client (KYC) processes and PMLA regulations.
• Experience working within a controlled risk and compliance environment.
• Strong communication, collaboration, and influencing skills.

Desirable skills / Preferred qualifications:

• Prior experience in Investment, Broking, PMS, and Demat account opening.
• Fair understanding of RBI and SEBI regulations related to client onboarding and KYC.
• Previous experience supporting Private Bank onboarding teams.

Lob location is Mumbai

Purpose of the role

To support business areas with day-to-day processing, reviewing, reporting, trading and issue resolution. 

Accountabilities

• Support various business areas with day-to-day initiatives including processing, reviewing, reporting, trading, and issue resolution.
• Collaboration with teams across the bank to align and integrate operational processes.
• Identification of areas for improvement and providing recommendations in operational processes.
• Development and implementation of operational procedures and controls to mitigate risks and maintain operational efficiency.
• Development of reports and presentations on operational performance and communicate findings to internal senior stakeholders.
• Identification of industry trends and developments to implement best practice in banking operations.
• Participation in projects and initiatives to improve operational efficiency and effectiveness.

Analyst Expectations

• To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
• Requires in-depth technical knowledge and experience in their assigned area of expertise
• Thorough understanding of the underlying principles and concepts within the area of expertise
• They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.
• Will have an impact on the work of related teams within the area.
• Partner with other functions and business areas.
• Takes responsibility for end results of a team’s operational processing and activities.
• Escalate breaches of policies / procedure appropriately.
• Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
• Advise and influence decision making within own area of expertise.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
• Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Make evaluative judgements based on the analysis of factual information, paying attention to detail.
• Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
• Guide and persuade team members and communicate complex / sensitive information.
• Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.