PBWM Investment Operations India VP

Join us as an “VP Investment Operations " The role holder is expected to continue to manage Investment Operations, Client Reporting, Broking Operations and Portfolio Management services for PB India.

To be successful as an “VP Investment Operations” The role requires comprehensive understanding of the regulatory environment, framework and operational concepts & principles which govern the Pvt. Bank business in India. Supervisory responsibility of implementation of the right set of procedures and practices benchmarked to the highest level of global standards, maintaining sound risk management; delivering great customer service whilst ensuring that control measures are effective. The role will be focused on building increased efficiency and effectiveness across the existing operating platform to deliver outstanding customer and colleague centric journey.

You may be assessed on the key critical skills relevant for success in role, supporting HNW, UHNW and Family Office banking, investment and credit needs through a dedicated Private Banker and team of investment and wealth specialists.  With offices in the United Kingdom, Ireland, Monaco, Switzerland, India and Dubai, the Private Bank offers our international client base access to a fully bespoke service. The business is high growth and significantly invested in delivering high touch personal services and creative client solutions with access to the Corporate and Investment Bank. More complex products are available through the Private Bank; including structured credit and derivative margin trading, direct access to trading desks for equity and FX forwards.

Basic/ Essential Qualifications:

• The role requires a detailed and comprehensive understanding of SEBI (primary regulator) guidelines and Operational concepts for the following licences; 

• Portfolio Management Services (PMS) 

• Mutual Funds Distributions (AMFI) 

• Depository regulations/ guidelines (SEBI Depository Act 1996) 

• Investment Advisory (SEBI IA regulation) 

• Broking Operations.

• The incumbent is reflecting a clear understanding of the investment guidelines for various categories of clients: 

• Individuals; Non Individuals; Trusts / Hindu Undivided Families and Non-resident Indians.

• Independently liaison with multiple other regulators and SEBI approved agencies including Custodians and Regulators. 

• Stock exchanges (NSE & BSE)  

• For various settlement matters and reporting’s.  

• Mutual fund processing perspective.

• Stock Holding Corporation of India (SHCIL) custodian for PMS operations. 

• Depository (NSDL) for smooth functioning of the Depository services.

• SEBI / Exchange empanelled auditors and their reviews conducted for the licenses held in BSIPL. 

• To ensure delivery of processes and its resources lead interactions with other functions to achieve the defined functional strategic objectives. Expected to ideate, lead and deliver solutions on Process improvement and eliminating recurring issues.  

• Expected to lead and seamlessly collaborate with Business Delivery, Product office and Tech team to design Ops processes to deliver strategic Pvt Bank objectives.  

• Support India Ops Head in ideation and delivery of Ops projects, focused on efficiency and automations.  

• Comprehensive understanding of sub functions like Fiduciary Risk, Business Risk, Compliance, Client on boarding including how each process and resource interacts; to achieve the strategic business objective in a timeline manner  

• An in depth understanding and working knowledge of the Client Money and Assets protection requirements and its controls prescribed by local regulators and Global best practices.   

• The role is expected to establish collaborative working with local & regional stakeholders, playing a leadership role by providing updates on developments, issues and consult on support matters for the India franchise.  

• Supervise the day to day operations of the larger team, specifically with respect to delivery of actionable on Investment and adhering to 100% statutory compliance.  

Desirable skillsets/ good to have:

• Knowledge of SEBI guidelines, equity products, emerging technologies and their applications will be an added advantage. 

• Commercial Effectiveness: Including Client /Customer focus and commerciality.  

• Control Environment: Including risk management. 

• Business Skills: Including deliver solutions and decision making. 

• Management & Leadership: Including people development. 

• Personal & Interpersonal Skills: Including communication & influence and collaboration.

This role will be based out of Nirlon Knowledge Park, Mumbai.

Purpose of the role

To manage operations within a business area and maintain processes, risk management initiatives and compliance with relevant regulators. 

Accountabilities

• Identification of trends and opportunities to improve areas and develop new process and procedures through the monitoring and analysis of operation data and performance metrices.
• Management of operations for a business area and promote efficient processes, risk management and compliance initiatives to support the bank's operations.
• Collaboration with internal stakeholders (including business leaders, project manager and SMEs) and external stakeholders (including vendors and service providers) to support business operations and promote alignment with the bank's objectives and SLAs.
• Management of operational professionals and provide guidance, coaching and support to improve colleagues' delivery quality.
• Management and development of KPIs to measure the effectiveness of operation functions, utilising data and technology to support the identification of areas that require improvement.
• Compliance with all regulatory requirements and internal policies related to customer experience.
• Creation of a safe environment for colleagues to speak up, actively and regularly encourage and solicit feedback to ensure people agenda remains focused on the right areas.
• Management of attrition by working closely with HR in implementing retention initiatives for work force.

Vice President Expectations

• To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures..
• If managing a team, they define jobs and responsibilities, planning for the department’s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements..
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others..
• OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..
• Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.
• Manage and mitigate risks through assessment, in support of the control and governance agenda.
• Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.
• Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.
• Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.
• Adopt and include the outcomes of extensive research in problem solving processes.
• Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.