Operation Analyst

Embark on a transformative journey as an operation Analyst at Barclays, where you'll play a pivotal role in shaping the future. In this role, you will be responsible to performs the customer requests, changes in personal information, account closures, balance inquiries, research and resolve case. Join us in our mission to safeguard our business and customers from financial risks. With competitive benefits and opportunities for career advancement, Barclays is a great place to grow your career in the banking industry.

Key critical skills required for this role include:

• Relevant experience of managing customer queries related to Credit Card Payments.
• Knowledge of TSYS and other customer applications.
• Understands accounting for credit card related transactions.
• Preferred to have experience in managing customer queries related to payments.
• Thorough knowledge of systems, procedures, and regulations.
• Knowledge of credit card processing.

You may be assessed on key essential skills relevant to succeed in role, such as strong knowledge on credit card payments, controls, strategic thinking as well as job-specific technical skills.

This role is based out of Noida.

Purpose of the role

To support business areas with day-to-day processing, reviewing, reporting, trading and issue resolution. 

Accountabilities

• Support various business areas with day-to-day initiatives including processing, reviewing, reporting, trading, and issue resolution.
• Collaboration with teams across the bank to align and integrate operational processes.
• Identification of areas for improvement and providing recommendations in operational processes.
• Development and implementation of operational procedures and controls to mitigate risks and maintain operational efficiency.
• Development of reports and presentations on operational performance and communicate findings to internal senior stakeholders.
• Identification of industry trends and developments to implement best practice in banking operations.
• Participation in projects and initiatives to improve operational efficiency and effectiveness.

Analyst Expectations

• To meet the needs of stakeholders/ customers through operational excellence and customer service
• Perform prescribed activities in a timely manner and to a high standard
• No people leadership roles at this grade.
• Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of team members.
• Identify escalation of policy breaches as required.
• Take responsibility for customer service and operational execution tasks.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Gain and maintain an understanding of own role, how the team integrates to achieve overall objectives, alongside knowledge of the work of other teams within the function.
• Work within well-defined procedures that may involve a variety of work routines.
• Demonstrate an understanding of the procedures.
• Evaluate and select the appropriate alternatives from defined options.
• Make judgements based on the analysis of factual information.
• Build relationships with stakeholders and customers to identify and address their needs, in support of a smooth operating process, handling sensitive issues as required.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.