Senior Analyst

Join us as a "Analyst " at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionize our digital offerings, ensuring unapparelled customer experiences.

Barclays is required by law to confirm that you have the Legal Right to Work in any role that you apply for.If you currently hold a work visa sponsored by Barclays, or you would require sponsorship from Barclays, you must declare this as part of your application. Sponsored visas are role and entity specific, and any changes must be reviewed. It is important to ensure you are working on the correct visa at all times. Failure to accurately disclose your visa status or Legal Right to Work may result in your application or

employment offer being withdrawn at any time.

• Intro & Purpose of Role:
  • Provide deal and pitch book development support to BCB (UK) sales teams
  • Enhance the conversion of sales pitches into actual deals and customer acquisition, i.e. drive wallet share and new business activity
  • Conduct market and industry research for pitch books as well as ad-hoc research to inform the sales teams of latest market developments
  • Conduct customer-specific research       (strategy and operations) to provide a full view of the customer
  • Develop market benchmarks to support the full customer view and general market research
  • Liaise with key business stakeholders to ensure a clear understanding of the value derived from the analysis and improvement areas

• Key Skills Required for this role(Basic/ Essential Qualifications):
  • Knowledge of MS Office applications (Outlook, Word, Excel and Powerpoint)
  • Market research expertise
  • Aptitude to work in a variable business environment, periodically requiring tight deadlines and aggressive turn-around times
  • Knowledge and understanding of the financial services industry, in particular commercial or investment banking
  • Knowledge of market and industry research tools, e.g. D&B Hoovers, Refinitiv, Capital IQ, etc.
  • Fair knowledge of Financial Statements and ratios
  • Excellent analytical and data interpretation skills
  • Solid market research skills using a variety of sources software packages
  • Ability to deliver structured and effective market and industry analysis
  • Communication skills
    • Ability to synthesise and summarise information concisely
    • Ability to speak internationally with ease
  • Team work
    • Enjoys working in cross functional and multi-national teams
    • Ability to drive own performance and achieve results
    • Take responsibility for own personal developmentAttention to detail and quality of output

• -Some of Highly Valued Skills(Desired Skills/ Desirable skillsets/ good to have)
  • Preferably a Post Graduate or MBA or MBA equivalent
  • Market and industry research experience, preferably for a Business research or consulting firm
  • Relevant experience of working in a financial services institution preferred
  • Passion for adding value to the business through the production of sound analysis and recommendations
  • Flexible to work in shifts, particularly UK

Purpose of the role

To support the Specialist Customer Care team by providing exceptional customer service while resolving more complex customer needs/requests. 

Accountabilities

• Support the provision of customer service through various communication channels including chat, email and phone.
• Support the execution of customer service requirements to resolve more complex customer needs, requests and enquires.
• Collaboration with teams across the bank to align and integrate customer care processes.
• Identification of areas for improvement and providing recommendations for change in customer care processes, by providing feedback and coaching for colleagues on these highlighted areas.
• Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations.
• Resolution of customer inquiries and issues related to the bank’s products and services, including account balances, transactions and payments.
• Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders.
• Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness .

Analyst Expectations

• Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
• Check work of colleagues within team to meet internal and stakeholder requirements.
• Provide specialist advice and support pertaining to own work area.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
• Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.
• Make judgements based on practise and previous experience.
• Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
• Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
• Build relationships with stakeholders/ customers to identify and address their needs.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.