Workflow Manager

Embark on a transformative journey as a Workflow Manager at Barclays, where you'll play a pivotal role in shaping the future. In this pivotal role you will manage operations within a business area and maintain processes, risk management initiatives and compliance with relevant regulators. You will take ownership of your work, ensuring it aligns with the relevant rules & regulations, and codes of conduct. With competitive benefits and opportunities for career advancement, Barclays is a great place to grow your career in the banking industry.

Key critical skills required for this role include:

• Review and analyze transaction patterns, customer behavior, and alerts flagged by the monitoring system to identify potentially suspicious activity.

• Document findings clearly and concisely, including recommendations for escalation, closure, or further monitoring.

• Identify risks related to money laundering, terrorists financing, fraud and sanctions evasion.

• Monitor high-risk customers and transactions, ensuring enhanced due diligence and revie procedures are applied.

• Assign and manage financial crime alerts and investigations within the case management systems.

• Track the status of all open cases ensuring timely completion, escalation or closure according to internal SLA’s.

• Experience in financial crime investigations, AML compliance, or fraud risk analysis.

• Minimum Qualification – bachelor’s degree.

You may be assessed on key essential skills relevant to succeed in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital technology, as well as job-specific technical skills.

This role is based out of Noida.

Purpose of the role

To support Screening with day-to-day processing, reviewing, reporting, trading and issue resolution, making decisions in line with comply with relevant regulatory and industry standards. 

Accountabilities

• Support with day-to-day screening initiatives including processing, reviewing, reporting, trading and issue resolution through lending technical expertise.
• Execution of screening checks on customers, transactions, and other activities to identify potential risks and comply with regulatory requirements.
• Collaboration with teams across the bank to align and integrate screening processes.
• Identification of areas for improvement and providing recommendations for change in screening processes.
• Development and implementation of screening procedures and controls to mitigate risks and maintain operational efficiency.
• Development of reports and presentations on screening performance.
• Identification of industry trends and developments to implement best practice in screening Services.
• Participation in projects and initiatives to improve screening efficiency and effectiveness.

Analyst Expectations

• To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
• Requires in-depth technical knowledge and experience in their assigned area of expertise
• Thorough understanding of the underlying principles and concepts within the area of expertise
• They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.
• Will have an impact on the work of related teams within the area.
• Partner with other functions and business areas.
• Takes responsibility for end results of a team’s operational processing and activities.
• Escalate breaches of policies / procedure appropriately.
• Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
• Advise and influence decision making within own area of expertise.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
• Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Make evaluative judgements based on the analysis of factual information, paying attention to detail.
• Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
• Guide and persuade team members and communicate complex / sensitive information.
• Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.