APAC RACT Operator

Join us as a "APAC RACT Operator" at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionize our digital offerings, ensuring unapparelled customer experiences.

To be successful as a "APAC RACT Operator"", you should have experience with:

• Operate within a follow-the-sun support model, collaborating with regional teams to provide 24/7 coverage and ensure seamless handover of responsibilities across time zones.
• Participate in the phased deployment of the follow-the-sun model, adapting to evolving coverage requirements, and supporting process improvements as the model matures.
• Provide after-hours support for designated regions (e.g., EMEA and AMER) to maintain uninterrupted operations and service continuity.
• Communicate effectively with global colleagues to ensure accurate, timely transfer of information and tasks during regional handovers.
• Process access requests, modifications, and terminations in accordance with SLAs and company policies.
• Oversee issuance of access cards, temporary passes, and badge records, ensuring data accuracy.
• Provide after-hours support for EMEA and AMER regions to maintain uninterrupted operations.
• Manage regional access hotlines, resolving or routing queries efficiently.
• Support periodic access recertification and conduct dip sampling of access records as directed.
• Assist with regional and global Physical Security projects as assigned.
• Ensure compliance with regional and global access control standards.
• Perform system checks and generate operational and compliance reports.
• Support incident investigations and escalate high-risk issues appropriately.
• Coordinate with HR, IT, and site security teams for accurate access provisioning and de-provisioning.

Skills & Competencies:

• Proficiency with access control systems (e.g., CCURE, Vanderbilt, Genetec Mission Control, Traka, Service First).
• Strong attention to detail and data accuracy.
• Effective communication and customer service skills.
• Ability to multitask and meet deadlines.
• Familiarity with ServiceNow or similar ticketing systems is advantageous.

Qualifications & Experience:

• Experience with electronic access control platforms.
• Minimum five years’ experience in access control, physical security, or a related field.

Location-Pune.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

Purpose of the role

To develop risk management strategies that support the protection of the bank's regional sites against a range of variables. 

Accountabilities

• Management of specialist security services to support the bank’s regions through site level security oversight activities including the execution of security risk assessments and the alignment of security objectives, contractor management to review the effectiveness of existing physical controls.
• Implementation of security policies to ensure the effectiveness of existing security operations and controls such as the bank's systems, applications and networks.
• Development and implementation of risk management strategies to identify and mitigate physical security risks, including access, fire and natural disasters, and implement security controls and provide training to colleagues to mitigate those risk.
• Development of crisis management and contingency plans for the bank's facilities, evaluated through simulations, to demonstrate how colleagues should coordinate with stakeholders during a crisis.
• Management of stakeholder relationship including colleagues, vendors and regulatory agencies to algin security operations with the bank's objectives.

Analyst Expectations

• To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
• Requires in-depth technical knowledge and experience in their assigned area of expertise
• Thorough understanding of the underlying principles and concepts within the area of expertise
• They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.
• Will have an impact on the work of related teams within the area.
• Partner with other functions and business areas.
• Takes responsibility for end results of a team’s operational processing and activities.
• Escalate breaches of policies / procedure appropriately.
• Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
• Advise and influence decision making within own area of expertise.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
• Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Make evaluative judgements based on the analysis of factual information, paying attention to detail.
• Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
• Guide and persuade team members and communicate complex / sensitive information.
• Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.