Business Manager

Join us as a "Business Manager" at Barclays Legal Function, where you will be primarily accountable to drive the overall business management deliverables working closely with key stakeholders across the Legal function.

To be successful as a " Business Manager", you should have experience with:

Key Accountabilities:

• Support the Business Management team in delivering the support model for the function.
• Work with other key function partners on behalf of the Business Management team and act as delegate where required.
• Support of COO Business Projects e.g. COE, Cost saving initiatives etc.
• Build and maintain relationships with partners in Finance, HR, Central Workforce teams, and within the broader Legal COO community (Transformation team and Supplier Management team).
• Efficiently synthesize data into concise presentations utilizing excel data/charts, and PowerPoint slides.

Finance Management:

• Supporting capacity creation, Cost allocation understanding and risks & opportunities management.
• Provide project insights including WF, Cost, fully loaded services costs, managed and consumed.
• Work in partnership with the Finance team to ensure full alignment, accuracy and ownership of the “numbers”.
• Manage an efficient and robustly controlled financial framework, including ‘golden source’ data, cost center management (hierarchy, allocation rules and authorizer's) and analysis and interpretation of financial performance.
• Support budgeting (internal and external spend) and forecasting activities, collaborating with others such as HR and Finance to execute these activities.
• Work with key Matter Owners and Matter Controllers to ensure purchase orders are placed correctly on the correct cost centers, invoices are collected in a timely manner and perform regular monitoring of PO utilization.

Workforce Management:

• Support the Legal Transformation team on Location strategy analysis and reporting, Hiring approvals, Vacancy review & challenge.
• Provide commercial insights of Workforce MI against plan and tracking against Location and WF Strategy (inc. weekly & QBR).
• Manage vacancies / hiring plans based on locations / aging / affordability etc.
• Supporting various workforce management activities, ensuring that cost and headcount commitments are delivered through maintaining a detailed understanding of these commitments, while identifying and delivering incremental operational efficiencies.

Management Reporting:

• Provide regular suite of MI to Legal leadership to track the performance of the business against key metrics.
• Provide administrative and strategic support for QBRs, MBRs, quarterly Mandatory Training Compliance.
• Undertake ad-hoc and regularly scheduled MI reporting for senior stakeholder review and decision-making, financial reporting, and deep dives, presenting the output in a succinct manner.

Risk and Control:

• Work with the Chief Controls Office and BBPLC Legal team to ensure risks (ORACs) are managed effectively, processes for identifying policy or process breaks are in place, key deliverables are executed effectively and are completed ahead of committed delivery deadlines and breaches are escalated as necessary.
• Support the legal risk management framework including preparation of periodic key risk assessments, risk control assessments and other risk reports.
• Managing compliance breaches for late leavers in the business area(s).
• Promote a control focused culture throughout the function and the wider organization.  Ensure teams are aware of their responsibilities regarding the Enterprise Risk Management Framework (ERMF), Legal Risk Framework and support the team in delivery against these responsibilities.

Stakeholder Management and Leadership:

• Has strong stakeholder management skills and service-oriented attitude with ability to build and maintain effective working relationships with a broad range of stakeholders.
• Possesses a high level of interpersonal and communication skills to work with partners in an effective and appropriate manner.
• Creates and maintains a culture in which trust and mutual respect are valued, challenging people and systems that do not support this.
• Builds a culture where involvement and sharing are seen as essential for the achievement of shared objectives and agendas.
• Works with other Business Managers within the Legal function to identify, share and adopt best practices.

Decision-making and Problem Solving:

• Has an innovative/resourceful approach to obtaining information and complex problem solving.
• Is highly numerate with strong analytical abilities and an attention to detail.
• Takes a flexible approach to decision making to shape deliverables, responding positively to changing circumstances.
• Promotes a culture in which the needs and perspectives of a wide range of stakeholders and partners are at the forefront of decision-making.
• Utilizes and champions data to inform decision making and planning.
• Strives to continually improve business processes that impact positively on the business.
• Acts with integrity and embraces the Values in all decision making.

General Experience:

• Previous experience working in a Business Management, COO, Strategy Execution or Finance role.
• Ability to efficiently work with and interpret large data sets in excel (pivots, charts, filters), financial, workforce related information.
• Demonstrable ability to prioritize to ensure effective delivery of strategic management issues, while addressing and responding to day-to-day issues.
• Comfortable working in an ambiguous and dynamic environment.
•  Delivery focused and proactive individual with ability to take initiative and work with limited supervision and team player.
• Excellent communication, interpersonal and influencing skills; adept at delivering results through others.
• Ability to influence senior stakeholders and maintain credibility with a senior audience.
• Ability to collaborate effectively with multiple functional areas across different locations to deliver results.

Technical Experience:

• Experienced in the development and production of management information to turn data into evidenced recommendations and to support measurement and monitoring of performance.
• Excellent Knowledge of MS Office – with Strong MS Excel, PowerPoint, and presentation skills.
• Experience of creating automation solutions using Macros, Dashboards.
• Knowledge of other reporting tools like Tableau, Power BI etc.
• General Knowledge of Coupa, People Insights, Workday.
• Sound understanding of controls and risk management techniques.

Basic/ Essential Qualifications:

• Graduate Degree.
• Stakeholder management, relationship building to enable strong partnerships across Legal Function
• The ability to think creatively and develop innovative solutions to address challenges and improve the business management priorities.

Desirable skillsets/ good to have:

• Flexibility to work in Tokyo/Singapore time to support APAC business (Interim Period).

You may be assessed on the key critical skills relevant for success in role, such as experience with Business Management concepts, workforce planning, MI reporting as well as job-specific skillsets.

Location: Pune

Purpose of the role

To provide operating and administrative support to senior leaders, simultaneously shaping and executing long-term strategic change, whilst helping to navigate complex challenges in the performance of their roles

Accountabilities

• Implementation of Target Operating Model, business development, and financial and non-financial resource allocation, providing strategic insight and thought leadership.
• Strategic support to and oversight of demand pipeline and the book of work, including assistance in the development and execution of strategic initiatives, projects, research, and analysis to support decision-making.
• Support to and guidance for operational efficiency and colleague/customer/client experience within the organisation, including the identification of areas for improvement, streamlining of processes, and implementation of best practices to enhance productivity, effectiveness and experience.
• Management of of people plan, talent development and succession planning including the identification of high-potential employees, provision of mentorship and guidance, and support to leadership development and diversity initiatives.
• Communication with internal and external stakeholders, management of communication channels and ensuring effective coordination across different departments and teams.
• Participation in compliance activities such as SMR and other regulatory registrations/certifications, as well as support for crisis management and risk mitigation, including the development of contingency plans, coordination of responses to emergencies, and business continuity.
• Management of all organisational/team requirements relating to technology, real estate, people and communications in conjunction with relevant partners across the firm.
• Enablement of oversight of risk management and compliance with internal and external requirements, including internal Governance on critical control activities in partnership with the CCO team, such as Records Inventory and RCSAs.
• Cost control and workforce management of the Business/Function, including involvement in financial analysis and planning, forecasting, and monitoring of financial performance against targets.

Assistant Vice President Expectations

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
• Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.