ER Case Management Specialist

Join us as a "ER Case Management Specialist" at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionize our digital offerings, ensuring unapparelled customer experiences.

To be a successful "ER Case Management Specialist", you should have experience with

• Practical generalist experience gained in an HR function advising Line Managers on a day to day basis on complex HR issues in a commercial and pragmatic way
• Prior experience of practical case management or advisory on complex matters for a medium to large blue chip organisation. Experience managing HR matters across regions (UK, US, APAC ) would be an added advantage
• Possess an understanding of issues affecting Employee Relations internally
• A good understanding of current employment legislation and policy application 

Some other highly valued skills may include:

• Influencing and stakeholder management skills
• Strong verbal and written communication skills

Desirable skills/Preferred Qualifications:

• Experience of working in a highly matrixed organisation
• Solid appreciation of the importance of recognising cultural and geographic sensitivities
• Excellent analytical and data skills, including intermediate use of Excel
• Using effective communication skills to ensure customers understand our message and the actions / recommendations that should be followed to resolve an issue.
• Ability to influence stakeholders 
• Logical decision-making, effective listening, clarity of thought and utmost professionalism

Location: Pune

Purpose of the role

To support the business with the management of employee relations cases, in line with relevant policies, procedures and regulatory requirements. This includes providing professional advice, support and guidance to managers and employees on a range of topics (including Disciplinary, Capability, Grievance and Sickness), and investigating matters where required. 

Accountabilities

• Provision of ER advice on a range of topics, including reviewing and drafting of documentation, advising on process as well as potential employment / legal risk. Supporting directly where required, often with senior complex, and regulatory matters.
• Investigations to resolve employee complaints, grievances, and disciplinary matters and guidance on the completion of these, supporting managers and employees as required.
• Employee relations policies and procedures development, implementation, and maintenance, aligning these to all applicable laws, regulations and the overall business strategy.
• Production and deployment of ER training in coordination with our control partners with a focus on prevention.
• Production and delivery of ER metrics, sharing insights with stakeholders on employee relations issues and trends.

Assistant Vice President Expectations

• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
• Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.