ER Case Management Specialist

Join us as an “ER Case Management Specialist”, where you will provide specialist advisory support and coaching to People Leaders on a wide range of Employee Relations matters – this includes disciplinary, conduct, capability (including Performance Improvement Plans), sickness absence, grievances including bullying & harassment and sexual harassment (POSH)) and related ER projects while ensuring consistency, risk mitigation, and strong governance across the ER case management framework.

To be successful as an “ER Case Management Specialist”, you should have experience with:

Required Skills:

• Practical HR generalist experience advising Line Managers on complex HR and ER issues in a commercial and pragmatic way.

• Proven experience in ER case management or ER advisory roles within a medium-to-large, complex organisation.

• Strong understanding of Employee Relations issues and associated risks.

• Demonstrated ability to apply ER judgement in ambiguous and high‑impact scenarios.

• Good working knowledge of employment legislation and HR policy application.

• Strong Influencing and stakeholder management capability

• Excellent verbal and written communication skills, with the ability to convey clear advice and recommendations.

• Excellent analytical and data skills, including intermediate use of Excel.

• Ability to communicate clearly to ensure internal customers understand actions, recommendations, and required outcomes.

Additional Skills:

• HR Business Partner or HR Generalist background with hands-on ER case management experience.

• Experience working in global, matrixed, and complex organisations, preferably within financial services.

• Experience analysing and interpreting complex data sets and trends.

• Demonstrated experience interpreting and implementing HR policies consistently.

Basic/ Essential Qualifications:

*Bachelor’s degree.

You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

This role will be based out of Pune or Noida.

Purpose of the role

To support the business with the management of employee relations cases, in line with relevant policies, procedures and regulatory requirements. This includes providing professional advice, support and guidance to managers and employees on a range of topics (including Disciplinary, Capability, Grievance and Sickness), and investigating matters where required. 

Accountabilities

• Provision of ER advice on a range of topics, including reviewing and drafting of documentation, advising on process as well as potential employment / legal risk. Supporting directly where required, often with senior complex, and regulatory matters.
• Investigations to resolve employee complaints, grievances, and disciplinary matters and guidance on the completion of these, supporting managers and employees as required.
• Employee relations policies and procedures development, implementation, and maintenance, aligning these to all applicable laws, regulations and the overall business strategy.
• Production and deployment of ER training in coordination with our control partners with a focus on prevention.
• Production and delivery of ER metrics, sharing insights with stakeholders on employee relations issues and trends.

Assistant Vice President Expectations

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
• Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.