Operations Support Analyst

Join us as a "Operations Support Analyst" at Barclays Legal Function, where you will be primarily be accountable to drive the overall business management deliverables working closely with key stakeholders across the Legal function.

To be successful as a " Operations Support Analyst", you should have experience with:

Basic/ Essential Qualifications:

• Experience working in a Business Management, COO, Operations Support or Finance role.
• Ability to efficiently work with and interpret large data sets in excel (pivots, charts, filters), financial, workforce related information.
• Comfortable working in an ambiguous and dynamic environment.  Delivery focused and proactive individual with ability to take initiative and work with limited supervision and team player.
• Excellent communication, interpersonal and influencing skills; adept at delivering results through others.
• Stakeholder management, relationship building to enable strong partnerships across Legal Function.
• The ability to think creatively and develop innovative solutions to address challenges and improve the business management priorities.
• Operate and Monitor the team mail box “Here to Help” to provide an effective and professional response service to legal colleagues for queries on operational process.
• Track queries and triage and action accordingly to avoid duplication and creating service efficiency.
• Provide Run the Bank Tech support.
• Excellent Knowledge of MS Office – with Strong MS Excel, PowerPoint, and presentation skills.
• Experience of creating automation solutions using Macros, Dashboards
• Knowledge of other reporting tools like Tableau, PowerBI etc.
• General Knowledge of Coupa, People Insights, Workday.
• Good understanding of Technology, Change Governance framework.
• Experience in the development and production of management information to turn data into evidenced recommendations and to support measurement and monitoring of performance.
• Manage vacancies / hiring plans based on locations / aging / affordability etc.
• Supporting various workforce management activities including capacity planning, headcount reporting and reconciliation.
• Has an innovative/resourceful approach to obtaining information and complex problem solving.
• Is highly numerate with strong analytical abilities and an attention to detail.

Desirable skillsets/ good to have:

• Sound understanding of controls and risk management techniques.

Location- Pune

You may be assessed on the key critical skills relevant for success in role, such as experience with Business Management concepts, workforce planning, MI reporting as well as job-specific skillsets.

Purpose of the role

To provide operating and administrative support to senior leaders, simultaneously shaping and executing long-term strategic change, whilst helping to navigate complex challenges in the performance of their roles

Accountabilities

• Implementation of Target Operating Model, business development, and financial and non-financial resource allocation, providing strategic insight and thought leadership.
• Strategic support to and oversight of demand pipeline and the book of work, including assistance in the development and execution of strategic initiatives, projects, research, and analysis to support decision-making.
• Support to and guidance for operational efficiency and colleague/customer/client experience within the organisation, including the identification of areas for improvement, streamlining of processes, and implementation of best practices to enhance productivity, effectiveness and experience.
• Management of of people plan, talent development and succession planning including the identification of high-potential employees, provision of mentorship and guidance, and support to leadership development and diversity initiatives.
• Communication with internal and external stakeholders, management of communication channels and ensuring effective coordination across different departments and teams.
• Participation in compliance activities such as SMR and other regulatory registrations/certifications, as well as support for crisis management and risk mitigation, including the development of contingency plans, coordination of responses to emergencies, and business continuity.
• Management of all organisational/team requirements relating to technology, real estate, people and communications in conjunction with relevant partners across the firm.
• Enablement of oversight of risk management and compliance with internal and external requirements, including internal Governance on critical control activities in partnership with the CCO team, such as Records Inventory and RCSAs.
• Cost control and workforce management of the Business/Function, including involvement in financial analysis and planning, forecasting, and monitoring of financial performance against targets.

Analyst Expectations

• To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
• Requires in-depth technical knowledge and experience in their assigned area of expertise
• Thorough understanding of the underlying principles and concepts within the area of expertise
• They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.
• Will have an impact on the work of related teams within the area.
• Partner with other functions and business areas.
• Takes responsibility for end results of a team’s operational processing and activities.
• Escalate breaches of policies / procedure appropriately.
• Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
• Advise and influence decision making within own area of expertise.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
• Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Make evaluative judgements based on the analysis of factual information, paying attention to detail.
• Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
• Guide and persuade team members and communicate complex / sensitive information.
• Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.