Account Servicing Executives

Join us as an Account Servicing Executive within Barclaycard Payments.

Barclays Payments is a diversified business offering end to end payment solutions to businesses of all sizes across all customer segments. We are the leading acquirer in the UK and number two in the Europe by processing volume. Together, we have exciting plans to lead Payments into the future.

This is a new pivotal role in UK corporate, ensuring our colleagues and clients receive outstanding service and support. Working in partnership with coverage colleagues and multiple stakeholders across the business, you will be responsible for completing client tasks with diligence and accuracy for the benefit of our clients and the business. Examples of these key tasks are – preparing client information packs, housekeeping and data maintenance and key implementation tasks.

Essential skills for the role:-

• Proven ability to deliver service excellence in technical or operational environments.
• Exceptional communication skills (verbal & written) as well as effective presentation capabilities – ability to make the complex simple when delivering to customers.
• Strong IT skills (Microsoft).

Desirable skills:-

• Demonstrable knowledge of the payments industry.
• Previous experience working within payments / customer support roles.
• Knowledge of payments products (issuing & acquiring).

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

This role is based in Sunderland.  

Purpose of the role

To provide administrative, operational, and analytical support to the sales team, ensuring smooth sales processes, maintenance of customer relationships, and contribution to the overall success of the sales function. 

Accountabilities

• Provision of support to sales teams including administrative support through the maintenance and preparation of sales reports and customer databases, the creation of marketing collateral such as product brochures, and relationship manage initiatives with key clients.
• Preparation of sales proposals, presentations, and contracts for potential clients.
• Management of customer information and enquiry/issue resolutions, including the tracking of customer interactions, and accurate maintenance of customer records.
• Coordination with various internal departments, such as operations, legal, and compliance, to ensure smooth execution of sales processes and timely delivery of products or services to customers.
• Analysis of sales data to support the identification of trends, tracking of sales performance, and provision of insights to the sales team for strategic decision-making.
• Market research for identification of potential leads, target markets, and competitive intelligence to support sales strategies and initiatives.

Analyst Expectations

• To meet the needs of stakeholders/ customers through specialist advice and support
• Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
• Likely to have responsibility for specific processes within a team
• They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team.
• Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
• Check work of colleagues within team to meet internal and stakeholder requirements.
• Provide specialist advice and support pertaining to own work area.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
• Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.
• Make judgements based on practise and previous experience.
• Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
• Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
• Build relationships with stakeholders/ customers to identify and address their needs.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.