Head of JOC - USA

Person Specification

• Excellent communications skills with the ability to communicate effectively with all levels.
• Excellent facilitation and presentation skills.
• Excellent relationship management and influencing skills.
• Good analytical abilities and decision making capability, with a methodical approach sound judgement and close attention to detail.
• Good planning and organising skills.
• Good problem solving – developing creative, innovative and cost-effective solutions.
• Ability to work under pressure and to tight deadlines
• Excellent knowledge of corporate, regional and global security risk management, including cyber incident management at a senior level
• Knowledge of Incident management theory (e.g. Command, Control and Coordination structures, incident management communications, exercise management, etc.).
• Knowledge of operational incident handling processes and, ideally, experience of incident handling in an operational environment.
• Sound understanding of resilience and recovery.
• Skilled in the conduct of threat assessments and handling ‘intelligence’ information.
• Sufficient familiarity with Technology, Physical Security, Information Security, Reputation Management and Real Estate to address specific risks and incidents in these areas
• Good planning and organisational skills (including assignment scoping, Terms of Reference definition, task allocation, monitoring/tracking)

Essential Skills/Basic Qualifications:

• Bachelor Degree or International equivalent
• Strong background in managing incident management teams (financial or non-financial industry)
• Understanding of Financial Technology and Risks
• Experience of Incident Management across a complex, global organisation with a wide variety of technologies, including cyber incident management.

            Desirable skills/Preferred Qualifications:

• Relevant professional qualifications or other relevant technical qualification such as MBCI etc.
• Experience across a wide variety of disciplines, including operations, facilities, IT, security and Resilience.
• Experience in the management of a significant disruption scenario in a multinational organisation across global sites.
• Experience of working across a number of different cultures, and driving delivery across several countries.
• Experience of managing multi-dimensional risks which can impact the financial services and create significant business impacts.
• Experience of running complex projects and completing them on target and to budget.
• Advanced analytical skills, able to draw out insight from across diverse data sources.
• Excellent verbal and written communicator, across diverse disciplines both internal and external to the organisation.
• The ability to understand and learn a wide range of topics to include a broad understanding of current events, economics, politics, and business news.
• Strong self-motivation, adaptable and able to work under pressure

Purpose of the role

Lead the Barclay’s Joint Operations Team in the USA ensuring that the Incident response process, escalation and collaboration across CSO and CISO functions and that the business areas across Barclays are prepared for such events.

Key Accountabilities of this Role

• Delivering all areas of the Incident Management Standard and ensuring that these are implemented as a consistent and consolidated set of processes within the region.
• Leading Barclays and its constituent Divisions and Business Units to develop and maintain the elements necessary for a robust Security Incident capability within the region.
• Have a specific focus on supporting the Business Units across Barclays within USA to maintain an internal incident response mechanism that links to the Barclays-wide response requirements.
• Accountable for establishing and maintaining the Security Incident Management and prompt escalation, plans and preparedness and response capabilities in the USA to support the global CSO remit.
• Direction of incident response across security risks, geo-political and physical events and disruption to ensure a prompt appropriate response and collaboration across Incident Management Teams
• Supporting Cyber Incident management to resolve security incidents and mitigate risk

Stakeholder Management and Leadership

• Engaging with senior stakeholders and leadership of Business Areas to ensure that current CSO, JOC Incident Management capabilities and vulnerabilities are clearly understood and the risk accepted or a mitigation programme is implemented.
• Negotiate and influence stakeholders to ensure that Incident Response is a key consideration for their business area, based on an intelligence led approach
• Reviewing the Incident Response capabilities within the Business Units and increase levels of focus and engagement..
• Gather, evaluate and communicate risk and threat information to ensure, as far as reasonably possible, that Barclays is aware of potential threats to its staff, premises and operations.

Decision-making and Problem Solving

• Resolve queries and act as an Leader on incident response, escalation and corresponding controls
• Encourage open and honest discussions, sharing knowledge and observation to support fair and ethical behaviour for all colleagues.
• Make informed decisions enabling Business to continue operations.

Risk and Control Objective

• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Director Expectations

• To manage a business function, providing significant input to function wide strategic initiatives. Contribute to and influence policy and procedures for the function and plan, manage and consult on multiple complex and critical strategic projects, which may be business wide..
• They manage the direction of a large team or sub-function, leading other people managers and embedding a performance culture aligned to the values of the business. Or for an individual contributor, they lead organisation wide projects and act as deep technical expert and thought leader, identifying new ways of working and collaborating cross functionally. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..
• Provide expert advice to senior functional management and committees to influence decisions made outside of own function, offering significant input to function wide strategic initiatives.
• Manage, coordinate and enable resourcing, budgeting and policy creation for a significant sub-function.
• Escalates breaches of policies / procedure appropriately.
• Foster and guide compliance, ensure regulations are observed that relevant processes in place to facilitate adherence.
• Focus on the external environment, regulators, or advocacy groups to both monitor and influence on behalf of Barclays, when appropriate.
• Demonstrate extensive knowledge of how the function integrates with the business division / Group to achieve the overall business objectives.
• Maintain broad and comprehensive knowledge of industry theories and practices within own discipline alongside up-to-date relevant sector / functional knowledge, and insight into external market developments / initiatives.
• Use interpretative thinking and advanced analytical skills to solve problems and design solutions in often complex/ sensitive situations.
• Exercise management authority to make significant decisions and certain strategic decisions or recommendations within own area.
• Negotiate with and influence stakeholders at a senior level both internally and externally.
• Act as principal contact point for key clients and counterparts in other functions/ businesses divisions.
• Mandated as a spokesperson for the function and business division.

All Senior Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.