Helping customers with empathy and understanding

In the Customer Service team, we help people in a multitude of ways. Customers call in for different issues. They may be facing financial difficulties, which could be caused by anything from a change in income, changes in their personal life, illness or bereavement. We not only empathise with each customer, but also understand that each customer’s circumstances may be different. So, we ensure the advice we give is based on what’s best for them; taking into consideration their past, present and future.

I enjoy supporting customers from all backgrounds and circumstances. It’s great when I have in-depth conversations with them that lead to the best possible solution. That’s the most rewarding part of my job; connecting with customers who are in need of advice or reassurance. Knowing I have helped someone or even been a shoulder to lean on in that moment is extremely valuable to me.

Seeing team leaders and colleagues believe in me and put me forward for roles beyond my job title has made all the difference.

Since working at Barclays, my confidence has really grown within the business, as I‘ve been given opportunities that have allowed me to excel. Seeing team leaders and colleagues believe in me and put me forward for roles beyond my job title has made all the difference.

Throughout my time here, I’ve been able to continuously upskill myself and gain more knowledge within the business. I’ve been able to test new processes and work system updates before they’re fed out to other business areas.

Barclays has been a huge learning process for me. Here, I’m encouraged to better myself, and I’m always supported to find new opportunities. With the training and the outstanding support given by Barclays, I feel more confident in my ability to take on new challenges.