Senior Analyst

Step into the role where you will work as part of a team accountable for providing world class client service to a diverse client base. The role holder will be responsible for supporting an Operational Function within the Banking & Payments Operations Centre of Excellence.

You may be assessed on key critical skills relevant for success in role such as:

• Manage end-to-end processing of bereavement cases within agreed timelines and service standards.

• Review and validate documentation for accuracy and completeness

• Process account closures, fund transfers and related updates in line with policy and regulatory requirements

• Ensure adherence to compliance, audit, and control requirements at all stages.

• Contribute to continuous process improvement and automation initiatives.

• Maintain accurate records and documentation for audit and reporting purposes.

• Accountable for the delivery of own work against measures in place to track quality, accuracy and risk

• Validation and verification of work produced by others using quality assurance processes

• Responsible for identifying and managing exceptions and non-standard activity

• Awareness of and adherence to risk and compliance policies and procedures

• Identification of breaches and risk events and subsequent root cause analysis

Desirable skills sets:

• Accuracy in reviewing legal documents such as death certificates, probate, and executor instructions.

• Understanding of KYC, AML, and regulatory requirements linked to deceased account holding.

• Familiarity with account closure, funds transfer, and estate management procedures.

• Ability to manage cases efficiently while meeting strict timelines and service standards

• Collaboration - Coordination with compliance, legal, payments etc. teams to ensure seamless case resolution.

• Clear and empathetic communication with customers, executors and internal teams.

You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

This role is based in Chennai.

Purpose of the role

To support PBWM with day-to-day processing, reviewing, reporting, and issue resolution. 

Accountabilities

• Support with day-to-day Private Bank and Wealth Management initiatives including processing, reviewing, reporting, and issue resolution with regards to accounts, products and services.
• Support the management of the banks client relations to clearly identify their needs and provide a service that meets expectations.
• Collaboration with teams across the bank to align and integrate Private Bank and Wealth Management processes.
• Identification of areas for improvement and providing recommendations for change in Private Bank and Wealth Management processes.
• Development and implementation of Private Bank and Wealth Management procedures and controls to mitigate risks and maintain operational efficiency.
• Development of reports and presentations on Private Bank and Wealth Management performance and communicate findings to internal senior stakeholders.
• Identification of industry trends and developments to implement best practice in Private Bank and Wealth Management Services.
• Participation in projects and initiatives to improve Private Bank and Wealth Management efficiency and effectiveness.

Analyst Expectations

• To meet the needs of stakeholders/ customers through specialist advice and support
• Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
• Likely to have responsibility for specific processes within a team
• They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team.
• Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
• Check work of colleagues within team to meet internal and stakeholder requirements.
• Provide specialist advice and support pertaining to own work area.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
• Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.
• Make judgements based on practise and previous experience.
• Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
• Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
• Build relationships with stakeholders/ customers to identify and address their needs.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.