Team Manager

Step into the role of Team Manager at Barclays, where you'll provide first-class support by conducting in-depth due diligence, ensuring compliance with regulatory requirements, and safeguarding our clients and organization with expertise and care.

Overall purpose of role:

• Team manager overseeing the operation of the KYC team.
• Manage the team with respect to people, process, business and operations.
• Produce MIS for senior management.
• Act as a focal point for all queries that will be raised by the team.
• Ensure compliance of policies and procedures.
• Work with the team and assist them with their development.

You may be assessed on key critical skills relevant for success in role such as:

• Set targets for the team and ensure SLA adherence for the team.
• Conduct regular briefings to help team understand process updates. Perform RCA on errors, identify gaps and work with the QC team to ensure that the team’s quality is top notch.
• Provide timely MIS for senior management consumption.
• Provide efficient leadership to the team and manage attrition rate within target levels.
• Ensure high levels of motivation among the team.
• Prepare development plans for every team member with a suitable/workable plan of action.
• Ensure robust communication with stakeholders in line with transparency and trust.
• Work with onshore teams to identify gaps and provide solutions on an ongoing basis.
• Aim to enhance the RFT approach of KYC team by co -ordinating with QC teams and effective Feedback.

Desirable Skillsets:

• Excellent written and verbal English language skills required along with in depth knowledge of Global KYC policies and procedures  (End to End KYC Knowledge and Experience).
• E2E understanding of risk categorization (Standard, Medium and High Risk) and have required knowledge to hand hold the team members on regular queries/ be an advisor.
• Basic working knowledge of Sanctions, Risk categorization, PEP & customer categorization.
• Excellent track record during past work experience.
• In depth knowledge of Global KYC policies and procedures.
• End to End KYC Knowledge and Experience.
• Familiar with Allegations, Money Laundering, Sanction, Regulatory environment etc.
• Quick adapting to KYC program requirements.
• Team Handling experience.
• Proven KYC Operational Background/Experience of working with Financial Crime.
• Knowledge of regulatory and risk requirements relating to customers.
• Good Numerical Skills and positive attitude.
• Prior experience in Operations.
• Awareness of industry recognised process automation tool sets / capabilities.

You may be assessed on key essential skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

This role is based out of Chennai.

Purpose of the role

To support business areas with day-to-day processing, reviewing, reporting, trading and issue resolution. 

Accountabilities

• Support various business areas with day-to-day initiatives including processing, reviewing, reporting, trading, and issue resolution.
• Collaboration with teams across the bank to align and integrate operational processes.
• Identification of areas for improvement and providing recommendations in operational processes.
• Development and implementation of operational procedures and controls to mitigate risks and maintain operational efficiency.
• Development of reports and presentations on operational performance and communicate findings to internal senior stakeholders.
• Identification of industry trends and developments to implement best practice in banking operations.
• Participation in projects and initiatives to improve operational efficiency and effectiveness.

Analyst Expectations

• To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
• Requires in-depth technical knowledge and experience in their assigned area of expertise
• Thorough understanding of the underlying principles and concepts within the area of expertise
• They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.
• Will have an impact on the work of related teams within the area.
• Partner with other functions and business areas.
• Takes responsibility for end results of a team’s operational processing and activities.
• Escalate breaches of policies / procedure appropriately.
• Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
• Advise and influence decision making within own area of expertise.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
• Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Make evaluative judgements based on the analysis of factual information, paying attention to detail.
• Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
• Guide and persuade team members and communicate complex / sensitive information.
• Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.