Head of Client Management team - Isle of Man

As a Head of Client Management team in the Crown Dependencies, you will be leading a team responsible for business acceptance of inwardly booked clients requiring banking in Isle of Man, ensuring compliance with Private Bank & Wealth Management (PBWM) Client Due Diligence (CDD) Procedures and Group Anti-Money Laundering (AML) Customer Lifecycle standards. Your team will help navigate and be the primary point of contact for all new account enquiries, and act as a liaison between the Crown Dependencies and other PBWM locations. In addition to acceptance of new business, you will be responsible for monitoring the stock position of clients to ensure Group and local regulatory customer lifecycle standards are fulfilled e.g. trigger events/annual reviews and escalating non-adherence to bankers and local Crown Dependencies (CD) committees, as appropriate. You will lead a small team of circa 5 people and be responsible for performance management, coaching and development of your team to support and embed strong governance & control in relation to cross booking across CD business. You will act as an authority on all inwardly booked business matters. Your core responsibilities will include but not be limited to:

• Approval of non-default booking exceptions on behalf of local Country Managers

• Governance and oversight of Periodic Risk Assessments/Trigger events of Inwardly booked business, including presenting to local committees, as required

• Provision of support for Private Banking teams to help navigate onboarding onto BBPLC Jersey/Isle of Man and customer lifecycle journeys

• Voting member of the Offshore Business Acceptance Committee (OBAC) and a member of the local leadership team

Essential Skills required for the role:

• Significant experience of senior leadership in a large financial services organisation or equivalent with experience on an international scale, combined with detailed knowledge of financial services industry (including history, trends and future development)

• Sophisticated knowledge of internationally based Ultra High Net Worth clients and the products, services and structures typically used for wealth management purposes in order to provide independent review of clients and/or structures, ensuring that all AML/CTF (Counter-Terrorist Financing) risks are suitably understood and aligned to PBWM CDD Procedures

• Ability to manage and respond to feedback on Barclays business performance from investors, financial institutions, regulators and auditors

• Proven ability to shape, develop and execute a strategy to drive major change; propose segment strategy where required, and to deliver on the agreed strategy; and drive towards a target operating model and respond to changes in the external environment

• Ability to develop and maintain constructive relationships with peers, legal entity directors, shareholders, regulators, and other key stakeholders

• Proven commitment on building capability across a workforce with ability to attract and develop top talent from inside and outside the industry

Desirable skills:

• Professional banking or investment qualifications

• Ability to balance commercial, customer and regulatory needs and requirements of a multi-geographic organisation

• Energy and resilience to maintain progress against significant challenges

• Ability to deal with high levels of ambiguity and simplify outputs and recommendations in a complex environment

Isle Of Man

Purpose of the role

To manage relationship management initiatives and set the strategic direction. Provide support to the bank's senior management team, and to manage product development risk across the organisation. 

Accountabilities

• Development of strategic direction for relationship management, including the implementation of up to date methodologies and processes.
• Management of relationship management initiatives, including oversight of colleagues and their performance, implementation of departmental goals and objectives, oversight of department efficiency and effectiveness.  .
• Relationship management of stakeholders, including identifying relevant stakeholders, and maintenance of the quality of external third party services.
• Development and implementation of policies and procedures for relationship management.
• Management of relationship management risk, including identification of potential risks, development of strategies to mitigate those risks, and maintenance of alignment between the bank’s relationship management and compliance functions.  .
• Monitoring the financial performance of relationship management, including revenue, profitability, and cost control.
• Conducting thorough market research to understand market trends, competitive landscape, and regulatory changes to identify market opportunities.

Vice President Expectations

• To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures..
• If managing a team, they define jobs and responsibilities, planning for the department’s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements..
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others..
• OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..
• Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.
• Manage and mitigate risks through assessment, in support of the control and governance agenda.
• Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.
• Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.
• Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.
• Adopt and include the outcomes of extensive research in problem solving processes.
• Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.