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Date live:
Jul. 11, 2025
Business Area:
BX COO Shared Services
Area of Expertise:
Business Management
Reference Code:
JR-0000058142
Contract:
Permanent
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Explore locationWe are seeking a confident and enthusiastic Service Delivery Manager for a 6-month secondment at Barclays. In this role, you will be responsible for overseeing seamless service delivery of critical activity to Barclays Europe, while ensuring regulatory obligations, third-party management standards and internal controls are maintained.
To be successful as a Service Delivery Manager, you should have experience with:
Demonstrable experience in internal outsourcing management, ideally in a regulated financial institution.
Data analysis and reporting skills, including proficiency in Excel, Power Point, or similar tools.
Excellent stakeholder management skills.
Some other highly valued skills may include:
Knowledge of outsourcing governance, compliance, and regulatory expectation.
You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.
This role will be located at our Dublin office.
Purpose of the role
To manage and implement the service management framework for internal service provision including management of contractual documentation, service change governance and performance reporting, collaborating with business stakeholders and facilitating a consistent and efficient approach across all global Service Management offices.
Accountabilities
Assistant Vice President Expectations
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.