Intermediary Mortgage Expert

Intermediary Mortgage Expert
Glasgow
£26,500 per annum + Excellent Benefits: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus many more benefits

Barclays Overview
You probably know us as a bank, but we’re much more than that. We’ve been helping people and businesses manage their money for more than three hundred years. The way we do this is changing all the time, and we’re looking for enthusiastic individuals to join us for the exciting challenges ahead. We help a wide range of people from many different backgrounds, and we want our team to reflect that diversity - so whatever your story is, we want to hear it.

About the role
This role will focus on providing an exceptional experience and premium quality service to our Brokers and Solicitors across telephony and web chat, enabling them to achieve their ambitions and meet their clients mortgage needs. The role holder will be responsible for providing information on policy and lending criteria, certifying customer documents at first point of contact and supporting the end-to-end mortgage journey.
We’ll give you the tools to help you service our Intermediary clients, assisting them over the phone, and via chat sessions. You’ll also be empowered to take ownership of your intermediaries’ queries.

Our dream Specialist Customer Care colleague
Working in Customer Care is all about leaving every customer happier than you found them. We’d love individuals to join us who will treat our customers as if they were your own family members – with empathy and kindness.

We’d love you to ask yourself these questions..
•    Are you patient and caring? 
•    Are you a good listener and passionate about helping others? 
•    Do you have a can-do attitude, and give everything a go? 
•    Are you digitally savvy and curious to learn more?
•    Are you willing to help your team by sharing what you learn along the way? 
If you answered ‘yes’ to the above, we’d love to hear from you. We believe these traits are the most important thing – and if you have these, we can teach you the rest. 

To hit the ground running in the role it’s essential that you have some of these skills and experiences too: 
•    Experience of working in a customer-obsessed role preferably from a Business to Business perspective although not essential
•    Excellent written and verbal communication skills
•    Ability to multitask and manage multiple online chat sessions

What we offer
As much as we care about our customers here at Barclays, we’re equally passionate about our people. We want to make sure that everyone who works here loves their job, and is valued and respected. Some of the ways we do this are listed below…
•    We know that you have a life outside of work so we offer flexible working – which you can discuss with the hiring manager. 
•    Our people spend some of their time at home and some of their time in the office. You’ll be told which set days you’ll be working from the office. These should be the same days each week, but it could change depending on the needs of the business – see more on this below
•    We love to hear different viewpoints from colleagues at all levels, and have regular and varied events on everything from mental and physical health to helping customers and colleagues through key life events
•    We have loads of great career opportunities, and are passionate about helping our people grow and progress

Hybrid Working
At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, ‘anchor’, days of the week, for a minimum of two days a week or more, as set by the business. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.

Where will you be working
Our new state-of-the-art Campus, right in the heart of Glasgow is a hub of creative collaboration. A place where everyone can bring their true selves to work and reach their full potential. Home to 5,000 of our colleagues, our Tradeston campus will support the community in more ways than one - by creating thousands of new career opportunities and celebrating local artists. A short walk from Central Station on the south of the Clyde, it will be a key location for the Barclays business that will deepen our ties with the city and its communities.

#LI-Hybrid