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Date live:
Jul. 09, 2025
Business Area:
Customer and Colleague Support
Area of Expertise:
Banking Operations
Reference Code:
JR-0000062041
Contract:
Permanent
Take a look at the map to see what’s nearby. Train stations & bus stops, gyms, restaurants and more.
Explore locationJoin us as a Specialist Customer Care colleague within our Mandates team where you will provide exceptional customer service to our Business Banking customers while resolving complex cases and offering tailored solutions to ensure the needs of the customer is met.
This is a quick moving inbound telephony-based role where you will be required to work between the hours of 8am to 8pm, Monday to Saturday on a shift rotation basis. The salary for this role is £27,500 per annum.
To be successful as a Specialist Customer Care Advisor, you should have experience with
Previous experience of working in a telephony-based customer service role - demonstrating adaptability and resilience.
Customer-Centric Approach - ability to understand the needs of our business banking customers' and offer personalised solutions.
Demonstrate computer literacy with the ability to navigate digital tools efficiently.
Exceptional time and diary management skills, paired with sharp attention to detail and a consistently punctual, professional approach.
Some other highly valued skills may include
Experience in Financial Services including previous Banking roles.
Experience of working within a fast-paced environment and being able to work under pressure while maintaining accuracy and attention to detail.
You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.
This role can be based in either the Glasgow or Sunderland office.
Purpose of the role
To provide exceptional customer service while resolving more complex customer needs/requests.
Accountabilities
Analyst Expectations
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.