Retail Banking (Specialist Customer Care) Degree Apprentice Programme 2025 Manchester

Retail Banking Apprenticeship 2025

Annual Salary: £24,000 + benefits

Getting qualified. It's a huge achievement that can completely change your prospects – but it’s not always open to everyone, whether that's due to the cost of university or the timing not being right. But with our Higher Apprenticeship, all that can change. Here at Barclays we offer a world-class programme that provides you with a permanent, full-time job with a competitive salary from day one -all whilst gaining a university-level professional qualification at the same time. Whether you're a school-leaver looking for alternative options to the traditional university route or you're someone thinking differently about your future, we'll help you to build an extraordinary career at Barclays, no matter your background.

Why a Barclays Apprenticeship?

You’ll get the opportunity to earn whilst working towards a Financial Services Professional Apprenticeship, a perfect blend of theoretical learning and real-life practical work whilst on a full-time salary in a permanent job. A unique chance to get a professional qualification without the student loan, all whilst getting years of work experience under your belt.Due to the evolving nature of Apprenticeships, a new Apprenticeship might become available and if deemed more relevant to your role, we'll change the Apprenticeship before you start.

We’ve spent 15 years perfecting the support that you’ll receive on our Apprenticeship programme. From day one, you’ll be assigned a Programme Support Manager matched to your needs and background, and together with your People Leader, they’ll support you as an individual. We’ll also match you to an expert in your specialist subject, ready to share their knowledge.

The Apprenticeship route gives you the opportunity for self-discovery and helps you to explore different career paths. With over 325 years of expertise in Banking, Barclays operates in over 40 countries, employing over 80,000 people to help move, lend, invest and protect money for customers and clients worldwide. Giving you endless opportunities to network and discover what makes you tick.

Our programme is open to anyone, no matter your background or your age. So you’ll be joining an Apprenticeship cohort who are from all different walks of life, whether that’s school leavers starting their career, ex-military wanting to kick-start a career in the corporate world to parents wanting to return to work after having time off.

Retail Banking at Barclays

Specialist Customer Care

Providing specialised support during pivotal life moments - whether it’s helping someone recover from fraud, dealing with bereavement, or navigating the complexities of mortgages. This role is about empathy and expertise, ensuring that our clients receive the right support when they need it most.

Are you eligible?

First, you’ll need the right qualifications. For the Retail Banking Apprenticeship in Manchester you’ll need 3 A levels (or equivalent) at B grade plus GCSE Maths and English at A*-C (9-5).

Beyond that though, we’re also looking for commitment and enthusiasm. Our Apprenticeships place deep investment in you as an individual. That means we need you to match that commitment: you’ll turn up every day ready to work hard, push yourself, and think differently about what you’re capable of. You’ll have the backing of a global bank, and you’ll rise to that expectation.

To apply for our apprentice programme you must meet the Government's apprentice funding requirements, and have the legal right to work in the UK for the duration of the apprentice programme. We are not able to provide sponsorship for our apprentice programme.

Working in Manchester

Manchester is one of the most exciting cities to live and work in the UK. It’s a vibrant, energetic place – an important centre of gravity for business and technology, with a thriving cultural life and its own unique identity. From colleagues serving customers in our branch network or Skybranch, to technical experts developing our digital products at our Radbroke campus.

Purpose of the role

To participate in the day-to-day activities of the retail banking division providing insights and expertise that help senior colleagues make informed decisions, develop new products and services, and identify new market opportunities

Accountabilities

• Execution of small research projects, research to support strategic decision making, preparation of presentations and reports to communicate research findings, collaboration with senior management to implement research findings for retail banking.
• Collaboration with cross-functional teams to support business initiatives.
• Participation in training and development programs to enhance skills and knowledge.
• Identification of opportunities, development of business cases, management of the deployment and launch of new products and services for retail banking.
• Management of client relationships and provision of customer service support to clients and customers, under steadily decreasing supervision, responding to questions about products and services, processing of transactions, and resolution of customer complaints.
• Management of the development and implementation of financial models and strategies that support in decision making for retail banking.
• Training and mentoring of junior colleagues.

Analyst Expectations

• To meet the needs of stakeholders/ customers through operational excellence and customer service
• Perform prescribed activities in a timely manner and to a high standard
• No people leadership roles at this grade.
• Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of team members.
• Identify escalation of policy breaches as required.
• Take responsibility for customer service and operational execution tasks.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Gain and maintain an understanding of own role, how the team integrates to achieve overall objectives, alongside knowledge of the work of other teams within the function.
• Work within well-defined procedures that may involve a variety of work routines.
• Demonstrate an understanding of the procedures.
• Evaluate and select the appropriate alternatives from defined options.
• Make judgements based on the analysis of factual information.
• Build relationships with stakeholders and customers to identify and address their needs, in support of a smooth operating process, handling sensitive issues as required.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.