AV Operations and Events Support Engineer

Join us as an “AV Operations and Events Support Engineer" at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionise our digital offerings, ensuring unapparelled customer experiences.

You may be assessed on the key critical skills relevant for success in role, such as experience with, skills to meet business requirement as well as job-specific skillsets.

To be successful as an “AV Operations and Events Support Engineer", you should have experience with:

Basic/ Essential Qualifications:

• Minimum Qualification – Bachelors.

• Ensure uninterrupted, high-quality operation of AV systems, aligning with evolving business needs and stakeholder expectations. 

• Work with a team of AV professionals, fostering operational excellence and continuous improvement. 

• Responsible to act as contact person between Barclays and vendor.  

• Drive the deployment and integration of collaboration platforms such as Microsoft Teams, Microsoft Teams Room (MTR), and Cloud Video Interop (CVI) during breafix. 

• Roll out and support digital signage systems and TV distribution platforms, including Brightsign, Tripleplay, Uniguest, Mediastar, and Onelan. 

• Manage live events, townhalls, and VIP events by expertly handling audio mixers, camera controls, and multiple audio-video input matrices to deliver seamless experiences. 

• Oversee videowall solutions and AV control systems such as Crestron, Extron, QSC, NEC, Biamp, and Shure, ensuring optimal configuration and performance. 

• Use ServiceNow for incident management, change requests, hardware asset management, and quality of service tracking. 

• Program and configure AV devices at a mid-level, ensuring systems are tailored to the organization's unique requirements. 

• Monitor AV system performance, troubleshoot issues, and proactively address challenges to sustain high service levels. 

• Stay current with emerging AV technologies and best practices to continuously improve the organization’s AV infrastructure. 

Some other highly valued skills may include:

• Hands-on knowledge of AV platforms including Microsoft Teams, Digital Signage, TV distribution, and control systems like Crestron and Extron.

• Strong ability to communicate effectively with diverse stakeholders, including high-profile and VIP executives. This includes managing expectations, delivering clear updates, and ensuring a professional experience during critical meetings and events. Experience of using test automation tools (e.g. Selenium)

• Strong skills in diagnosing, resolving AV system issues, and using tools like ServiceNow for incident and asset management

This role is based out of Gurgaon

Purpose of the role

To  lead and manage engineering teams, providing technical guidance, mentorship, and support to ensure the delivery of high-quality software solutions, driving technical excellence, fostering a culture of innovation, and collaborating with cross-functional teams to align technical decisions with business objectives. 

Accountabilities

• Lead engineering teams effectively, fostering a collaborative and high-performance culture to achieve project goals and meet organizational objectives.
• Oversee timelines, team allocation, risk management and task prioritization to ensure the successful delivery of solutions within scope, time, and budget.
• Mentor and support team members' professional growth, conduct performance reviews, provide actionable feedback, and identify opportunities for improvement.
• Evaluation and enhancement of engineering processes, tools, and methodologies to increase efficiency, streamline workflows, and optimize team productivity.
• Collaboration with business partners, product managers, designers, and other stakeholders to translate business requirements into technical solutions and ensure a cohesive approach to product development.
• Enforcement of technology standards, facilitate peer reviews, and implement robust testing practices to ensure the delivery of high-quality solutions.

Assistant Vice President Expectations

• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviors to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviors are: L – Listen and be authentic, E – Energies and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialization to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organization sub-function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practices (in other areas, teams, companies, etc.).to solve problems creatively and effectively.
• Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.