ER CM Global Support Team Lead - VP

Join us as an “ER Case Management Global Support Team Lead”, where you will support ER Case Management activities across UK as a part of the ER Case Management Global Support team based in India. You will provide specialist case management advice and coaching to People Leaders across UK on a variety of topics and drive the resolution of Disciplinary, Capability & Grievance cases, with managers.

To be successful as an “ER Case Management Global Team Lead”, you should have experience with:

Required Skills:

• Practical ER Case management experience gained in an HR/ER function advising Line Managers on a day-to-day basis on ER Cases in a commercial and pragmatic way.
• Managing teams of colleagues specializing in in ER Case Management advisory and support.
• Prior experience of practical ER case management or advisory on complex matters for a medium to large blue-chip organization. Experience managing HR/ER matters across UK would be an added advantage.
• Possess an understanding of issues affecting Employee Relations case management internally.
• Influencing and stakeholder management skills.
• Strong verbal and written communication skills.       

Additional Skills:

• Experience of working in a highly matrixed organization.
• Solid appreciation of the importance of recognizing cultural and geographic sensitivities.
• Excellent analytical and data skills, including intermediate use of Excel.
• Using effective communication skills to ensure customers understand our message and the actions / recommendations that should be followed to resolve an issue.
• Ability to influence stakeholders. 
• Logical decision-making, effective listening, clarity of thought and utmost professionalism.

Basic/ Essential Qualifications:

* Bachelor’s degree.

You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

This role will be based out of Gurugram.

The role holder will work in a UK shift of 12:30-9:30 PM.

Purpose of the role

To support the business with the management of employee relations cases, in line with relevant policies, procedures and regulatory requirements. This includes providing professional advice, support and guidance to managers and employees on a range of topics (including Disciplinary, Capability, Grievance and Sickness), and investigating matters where required. 

Accountabilities

• Provision of ER advice on a range of topics, including reviewing and drafting of documentation, advising on process as well as potential employment / legal risk. Supporting directly where required, often with senior complex, and regulatory matters.
• Investigations to resolve employee complaints, grievances, and disciplinary matters and guidance on the completion of these, supporting managers and employees as required.
• Employee relations policies and procedures development, implementation, and maintenance, aligning these to all applicable laws, regulations and the overall business strategy.
• Production and deployment of ER training in coordination with our control partners with a focus on prevention.
• Production and delivery of ER metrics, sharing insights with stakeholders on employee relations issues and trends.

Vice President Expectations

• To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures..
• If managing a team, they define jobs and responsibilities, planning for the department’s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements..
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others..
• OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..
• Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.
• Manage and mitigate risks through assessment, in support of the control and governance agenda.
• Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.
• Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.
• Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.
• Adopt and include the outcomes of extensive research in problem solving processes.
• Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.