ER Case Management Specialist

Join us as an “ER Case Management Global Support Advisor”, where you will support ER Case Management activities across UK as a part of the ER Case Management Global Support team based in India. You will provide specialist case management advice and coaching to People Leaders across UK on a variety of topics and drive the resolution of Disciplinary, Capability & Grievance cases, with managers.

To be successful as an “ER Case Management Global Support Advisor”, you should have experience with:

Required Skills:

• Practical ER Case management experience gained in an HR/ER function advising Line Managers on a day-to-day basis on ER Cases in a commercial and pragmatic way.
• Prior experience of practical ER case management or advisory on complex matters for a medium to large blue chip organization. Experience managing HR/ER matters across UK would be an added advantage.
• Possess an understanding of issues affecting Employee Relations case management internally.
• Influencing and stakeholder management skills.
• Strong verbal and written communication skills.       

Additional Skills:

• Experience of working in a highly matrixed organization.
• Solid appreciation of the importance of recognizing cultural and geographic sensitivities.
• Excellent analytical and data skills, including intermediate use of Excel.
• Using effective communication skills to ensure customers understand our message and the actions / recommendations that should be followed to resolve an issue.
• Ability to influence stakeholders. 
• Logical decision-making, effective listening, clarity of thought and utmost professionalism.

Basic/ Essential Qualifications:

* Bachelor’s degree

You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

This role will be based out of Gurgaon.

The role holder will work in a UK shift of 12:30-9:30 PM.

Purpose of the role

To support the business with the management of employee relations cases, in line with relevant policies, procedures and regulatory requirements. This includes providing professional advice, support and guidance to managers and employees on a range of topics (including Disciplinary, Capability, Grievance and Sickness), and investigating matters where required. 

Accountabilities

• Provision of ER advice on a range of topics, including reviewing and drafting of documentation, advising on process as well as potential employment / legal risk. Supporting directly where required, often with senior complex, and regulatory matters.
• Investigations to resolve employee complaints, grievances, and disciplinary matters and guidance on the completion of these, supporting managers and employees as required.
• Employee relations policies and procedures development, implementation, and maintenance, aligning these to all applicable laws, regulations and the overall business strategy.
• Production and deployment of ER training in coordination with our control partners with a focus on prevention.
• Production and delivery of ER metrics, sharing insights with stakeholders on employee relations issues and trends.

Assistant Vice President Expectations

• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
• Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.