Process Expert

Step into a role of Process Expert at Barclays, where you’ll take responsibility for client service and operational execution task. You must take responsibility for controlling risk and enhancing controls in connection to your job and areas of responsibility in accordance with rules and regulations. You must follow well defined procedures that may require a range of job routines and make judgement based on practice and previous experience.

To thrive in this role, you may need previous experience in:

• A candidate must hold good experience in Bonds, Guarantees & Indemnities.

• Hands on experience in Letters of Credit, Collections and Trade loans.

• In depth technical knowledge in various report generating tools.

• Should have strong business communication skill both written and verbal.

Desirable skills sets:

• Any AML stream related experience, preferably CDD (Client Onboarding). 

• Should have interacted with Front office and RM teams via Phone daily.

• Should be flexible for any shifts.

• Should have worked on all Risk types and individually able to classify a risk of both individual and entity client types.

• Proficiency in spoken and written English is a must.

You may be assessed on key critical skills relevant for success in role, such as trade, report creation, letter of credit, rigour procedures, tools & practices, strategic thinking and digital and technology, as well as job-specific technical skills.

This position is based out of Gurugram.

Purpose of the role

To support Trade and Working Capital with day-to-day processing, reviewing, reporting, trading and issue resolution. 

Accountabilities

• Support with day-to-day Trade and Working Capital initiatives including processing, reviewing, reporting, trading and issue resolution through lending technical expertise.
• Monitoring the banks Trade and Working Capital operations to ensure that they are conducted in an efficient and effective manner and comply with relevant regulatory and industry standards.
• Collaboration with teams across the bank to align and integrate Trade and Working Capital processes.
• Identification of areas for improvement and providing recommendations for change in Trade and Working Capital processes.
• Development and implementation of Trade and Working Capital procedures and controls to mitigate risks and maintain operational efficiency.
• Development of reports and presentations on Trade and Working Capital performance and communicate findings to internal senior stakeholders.
• Identification of industry trends and developments to implement best practice in Trade and Working Capital Services.
• Participation in projects and initiatives to improve Trade and Working Capital efficiency and effectiveness.

Analyst Expectations

• To meet the needs of stakeholders/ customers through specialist advice and support
• Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
• Likely to have responsibility for specific processes within a team
• They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team.
• Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
• Check work of colleagues within team to meet internal and stakeholder requirements.
• Provide specialist advice and support pertaining to own work area.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
• Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.
• Make judgements based on practise and previous experience.
• Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
• Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
• Build relationships with stakeholders/ customers to identify and address their needs.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.