Application Trading Support Engineer-AVP

The role of Application Trading Support Engineer carries responsibility for the provision of high quality, bespoke support of the Electronic Trading plant which underpins the Cash Equity and QPS (Quantitative Prime Services) businesses.  This role encompasses technical support, continuous service improvement, infrastructure architecture and project management. In this role, you will involve liaising with senior leads in Front-Office, Operations, Compliance, and other functions on (amongst other things) Risk and Control, Production Performance, Incident, Problem and Change. You will be  expected to ensure stability, supportability and deployment efficiency is delivered as part of the SDLC by working with Development leads, Project Managers and Business analysts. As a key technical contributor, you will involve building and maintaining a culture of operational and technical excellence throughout the team. The role will involve ensuring stability and availability of mission critical, time-sensitive trading systems in a fast paced environment.

Key Accountabilities

• Provide support for QPS applications and ready to cover early morning APAC hours

• Develop specialist knowledge in relevant systems, sharing that knowledge, as required, with global teams.
• Liaise with Business users and IT counterparts on potential process improvements.
• Liaise with development teams on future applications and improvements
• Take ownership of issues through to resolution or escalation, as appropriate.
• Pro-actively improve the quality of systems and service, and increase business value
• Undertake projects as required, including, but not restricted to, the following areas: - capacity and performance management, monitoring initiatives, infrastructure upgrades, web based tools, reporting and documentation
• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards

Essential Skills/Basic Qualifications:

• Degree in an IT, Engineering or Mathematics-related discipline
• Minimum of 5 years of related experience as  application trade support engineer  providing L1 and L2 support
• Experience in a business facing application support role in Investment Bank
• Strong knowledge of supporting applications on Unix platforms, fluent user of the command line
• Exposure to network connectivity investigation and diagnostics
• Experience of client and exchange connectivity platforms with exposure to exchange APIs and protocols
• Experience Bash/Perl scripting and/or Python/Java programming and with Autosys scheduling

Desirable skills/Preferred Qualifications:

• Knowledge of ITRS Geneos including deployment of netprobes and configuration of enhanced application monitoring.
• Experience with Corvil latency monitoring and configuration, Container management tools such as Docker/Kubernetes
• Proven experience of Equities Electronic Trading in a related front-office application support role within investment banking.
• Exposure to Low Latency environments
• Effective communicator who can demonstrate strong influencing skills
• Track record of delivering continuous service improvement
• Proven ability of high performance under pressure with tight deadlines and challenging constraints

This role is based in Hong Kong.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

Barclays is required by law to confirm that you have the Legal Right to Work in any role that you apply for. If you currently hold a work visa sponsored by Barclays, or you would require sponsorship from Barclays, you must declare this as part of your application. Sponsored visas are role and entity specific, and any changes must be reviewed. It is important that you ensure you are working on the correct visa at all times. Failure to accurately disclose your visa status or Legal Right to Work may result in your application or any employment offer being withdrawn at any time

Purpose of the role

To design, develop and improve software, utilising various engineering methodologies, that provides business, platform, and technology capabilities for our customers and colleagues. 

Accountabilities

• Development and delivery of high-quality software solutions by using industry aligned programming languages, frameworks, and tools. Ensuring that code is scalable, maintainable, and optimized for performance.
• Cross-functional collaboration with product managers, designers, and other engineers to define software requirements, devise solution strategies, and ensure seamless integration and alignment with business objectives.
• Collaboration with peers, participate in code reviews, and promote a culture of code quality and knowledge sharing.
• Stay informed of industry technology trends and innovations and actively contribute to the organization’s technology communities to foster a culture of technical excellence and growth.
• Adherence to secure coding practices to mitigate vulnerabilities, protect sensitive data, and ensure secure software solutions.
• Implementation of effective unit testing practices to ensure proper code design, readability, and reliability.

Assistant Vice President Expectations

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
• Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.