Client Integration Manager

Join us as Client Integration Manager at Barclays, where you'll to manage the scoping and implementation of products and services for newly onboarded and existing clients globally, helping clients leverage our product capabilities and delivering income for the business. You will spearhead the evolution of our digital landscape, driving innovation and excellence. This role can only be performed from Radbroke, Knutsford.

To be successful as a Client Integration Manager you should have experience with:

• Understanding of Cash Management/Treasury functions and how clients utilize our products and services.
• Knowledge of how UK and international payments work i.e. Faster Payments, Bacs, CHAPS, and SEPA.
• Planning and Schedule Management.
• Recognised Certification e.g. APM PMP, Prince2, Cert ICM.
• Experience of driving and tracking a defined piece of work from inception to completion.
• Ability to grasp technical concepts.

Some other highly valued skills may include:

• Familiar with Microsoft Project and other project management tools.
• Stakeholder management and communication.
• Interpersonal skills – ability to develop effective working relationship across internal and external groups; able to make decisions independently.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

This role will be based in Radbroke, Knutsford.

Purpose of the role

To manage the scoping and implementation of products and services for newly onboarded and existing clients globally, helping clients leverage our product capabilities and delivering income for the business. 

Accountabilities

• Delivery of client Product & channel implementation projects from inception through to agreed closure and handover to business-as-usual.
• Collaboration with internal and external stakeholders to identify and implement products/services that meet client requirements.
• Definition, agreement, and execution of project management plans that meet client and internal stakeholder needs, delivering projects in a proficient and controlled manner.
• Day-to-day co-ordination of implementation activities including regular communications with stakeholders and monitoring progress against plan.
• Identification, assessment and management of risks/issues that should they occur, will affect delivery of project objectives.           .
• Provision of subject matter expertise and support to clients and internal stakeholders throughout the implementation project lifecycle.  Acting as a conduit to other subject matter experts across the business to ensure swift and accurate resolution of complex queries and issues.
• Development and implementation of procedures and controls to mitigate risks and maintain operational efficiency.  Identification of areas of improvement and providing recommendations for change across business areas and operations.
• Development of reports on performance and communication of trends and other findings to senior leaders.
• Identification of industry trends support development of operational best practices and inform product/service development.
• Participation in projects and initiatives to improve client service/implementation efficiency and effectiveness.

Assistant Vice President Expectations

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
• Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.