Quality Assurance Team Leader

A Quality Assurance Team Leader is responsible for leading a team delivering quality assurance activity across Client Servicing, ensuring colleagues consistently follow approved processes, controls, and client servicing standards incorporating assessment of high risk processes operated across the business. The role provides oversight of QA testing, coaching, performance improvement, and quality governance to support a strong risk and control environment.

To be successful in this role, you must have:

• Accomplished background in people leadership.

• Experience of virtual team leadership and adaptability to manage multiple ask across different workstreams simultaneously.

• Experience in creating designing and embedding QA framework.

• Risk and Control Awareness.

• Change experience, driving forward ideas and analysing key trends to drive improvements.

Some other highly valued skills include:

• Process Governance oversight.

• Strategic and forward-thinking mindset, particularly around digitisation and process improvements.

Purpose of the role

To monitor quality standards and policies and support the implementation of these across all operational processes. To collaborate with control owners to execution Risk Control Self Assessments (RSCA) that measure the effectiveness of controls. 

Accountabilities

• Identification of regulatory trends and industry developments that may impact the banks operations.
• Support the implementation of quality standards and policies by collaborating across all operational teams and processes.
• Development of reports and presentations on control performance and communicate findings to internal senior stakeholders.
• Participation in projects and initiatives aimed to improve control efficiency and effectiveness.
• Collaboration with Control Owners to develop and manage RCSA to monitor design effectiveness, appropriateness of controls, compliance to regulatory requirements and identify areas for improvement.
• Support operational teams with the formal escalation and management of incidents, departmental procedures, record management and controls testing.

Assistant Vice President Expectations

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
• Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.