Technical Delivery Manager

Join us as a Technical Delivery Manager at Barclays where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionise our digital offerings, ensuring unapparelled customer experiences. This is an exciting role working with the teams which are responsible for delivering change for the Fullserve and Identification and Verification application (IDV).

Fullserve is the desktop application used in branch and telephony channels to allow colleagues to serve customers, critical to our ability as a bank to service our customers in a positive way. IDV is the process and checks to identify that the customer is who they say they are and essential to preventing fraudulent activity, to protect our customers and the bank.  

The Technical Delivery Manager will be responsible for the tracking and smooth delivery of the releases starting from the work being prioritised by the Technical Product Owner. Working with the Development and Test team you will see the requirements take shape within the sprints and support to plan in the work, removing any blockers to delivery along the way. Once fully tested, careful planning of the release into production is required to ensure it’s seamless and that the service stability is protected.

You will be working closely with a number of stakeholders including the Fullserve and IDV technology teams, Business Product Owners, Project Managers, Release Managers, Run the Bank and Service Management to name a few.  The role requires strong stakeholder management and organisation skills with an ability to collaborate and build relationships

To be successful as a Technical Delivery Manager you should have:

• Previous experience working in a delivery and/or implementations with many teams delivering requirements across multiple areas.
• Strong stakeholder management and communication skills with an ability to build and maintain relationships.
• An ability to understand and translate complex or technical scenarios in a simplified way that business stakeholders can understand.
• Excellent organizational, problem solving and analytical skills.
• An ability to work in ambiguous situations requiring a drive to seek out solutions.
• Experiencing of delivering change in a complex organisation

Some other highly valued skills may include:

• Knowledge of software development processes, SDLC.
• Familiarity with Scrum techniques and Agile methodology
• Experience using Jira and confluence

This role will be based out of our Knutsford campus.

Purpose of the role

To manage the efficient delivery of large-scale technical projects and capabilities across the bank and collaborate with internal and external stakeholders to understand their needs and expectations throughout the software product lifecycle, adhering to agreed time, budget and quality requirements. 

Accountabilities

• Management of the delivery, resource allocation and improvement of complex technical project capabilities across the bank using Agile/Scrum methodologies for planning, stand-ups, demos, retrospectives and the execution of sprints.
• Collaboration with customers and business teams to manage and implement customer trails to support the proposal of technically feasible solutions, and effort and timeline expectations.
• Collaboration with software engineers, quality teams, product managers and other engineering teams to deliver high-quality products and features through the software project lifecycle aligned to the banks objectives, regulation and security policies.
• Identification, assessment, and mitigation of risks associated with technical projects to prepare the bank for potential challenges.
• Management of change requests and communication with stakeholders throughout the project lifecycle.
• Management of vendor relations involved in technical projects to ensure they deliver according to agreed terms.
• Stay abreast of the latest industry technology trends and technologies, to evaluate and adopt new approaches to improving deliver outcomes and to foster a culture of continuous learning, technical excellence and growth.

Analyst Expectations

• Will have an impact on the work of related teams within the area.
• Partner with other functions and business areas.
• Takes responsibility for end results of a team’s operational processing and activities.
• Escalate breaches of policies / procedure appropriately.
• Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
• Advise and influence decision making within own area of expertise.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
• Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Make evaluative judgements based on the analysis of factual information, paying attention to detail.
• Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
• Guide and persuade team members and communicate complex / sensitive information.
• Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.