Technology Controls Manager

Join Barclays as a Technology Controls Manager within the Risk and Control team for Corporate Digital Banking, where you’ll play a key role in ensuring the smooth operation of the digital channels and services used by our corporate clients. You will work closely with both immediate and wider technology teams to identify, prioritise and drive remediation across our technology estate to ensure our services remain available and secure. You’ll oversee the technology support book of work, identifying items that require maintenance or upgrades, and provide clear, concise reporting to leadership on progress. This is not a programme management role, but it requires strong organisational skills, attention to detail, and advanced Excel proficiency, as you’ll rely on it heavily to track, analyse, and communicate status updates effectively.

To be successful in this role, you will need the following:

• Experience with fostering curiosity and applying a hands-on approach, engaging with cross-functional teams to identify issues, develop solutions, and deliver continuous improvements to the control environment and operational efficiency.
• Knowledge of data analysis, manipulation, and visualisation techniques, with proficiency in Microsoft Excel, PowerPoint, and SharePoint to enable informed, risk-based decision-making and monitor risk remediation progress in collaboration with engineering teams.
• Ability to apply project and programme management methodologies to provide effective governance and oversight of risk remediation activities, including progress tracking, change control, RAID management, and documenting lessons learned.

Some other highly valued skills may include:

• Experience with using Jira, including creating advanced roadmaps to monitor and track remediation activities delivered by engineering teams, and/or ServiceNow, such as producing dashboards that provide actionable insights to drive remediation efforts.
• Awareness of risks associated with unsupported software and infrastructure components, including operating systems, databases, and middleware.
• Ability to facilitate and review technology-related risk assessments to ensure thorough evaluation and mitigation of potential issues.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

The successful candidate can be based in Knutsford, Northampton, or Glasgow.

Purpose of the role

To assess the integrity and effectiveness of the banks internal control framework to support the mitigation of risk and protection of the banks operational, financial, and reputational risk.  

Accountabilities

• Knowledge of business areas, products, processes and platforms to be able to assess risk
• Collaboration with various stakeholders across the bank and business units to improve overall control effectiveness through detailed documentation of control assessments, procedures, and findings.
• Identification and investigation of potential weaknesses and issues within internal controls to promote continuous improvement and risk mitigation aligned to the bank’s control framework, prioritised by its severity to disrupt bank operations.
• Development of reports to communicate key findings from risk assessment including control weaknesses and recommendations to control owners, senior management, and other stakeholders.
• Execution of reviews to determine the effectiveness of the bank's internal controls framework aligned to established and evolving policies, regulation, and best practice.
• Implementation of adherence to the Barclays Controls Framework and set appropriate methodology of assessing controls against the Controls Framework.

Assistant Vice President Expectations

• Advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/business divisions.
• Lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. Identify new directions for assignments and/or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc.) to solve problems creatively and effectively.
• Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.