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Date live: Nov. 06, 2024
Business Area: Specialist Customer Care
Area of Expertise: Banking Operations
Reference Code: JR-0000021063
Contract: Permanent
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Explore locationAs a Complaint Handler, you'll investigate complaints within our personal banking complaint team, taking ownership of the end to end process to complete the investigation. You'll communicate with the customer, liaise with other teams within Barclays to review the complaint before coming to a resolution and sending the final response letter. Within this team, 15% of your time will also be spent working our inbound call line to support customer queries. You'll need to have excellent written and verbal communications skills, be detailed orientated and work at pace. Past customer service skills would be beneficial. Any experience working with complaints or a background in banking is desirable.
If we receive a high volume of relevant applications, we may choose to close the advert earlier than the advertised date, please ensure you apply as soon as possible if you have the skills needed to become our next Complaint Handler.
Starting salary £26,500
Monday to Sunday 7am-11pm contract
Our team work bank holidays except Christmas and New Years’ Day
Typical Shift Pattern 8am-8pm Monday to Friday, and 8am-4pm Saturday
Purpose of the role
To provide exceptional customer service while resolving more complex customer needs/requests.
Accountabilities
Analyst Expectations
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.