Business Manager - Colleague Communications

Join us as a Business Manager - Colleague Communications in Private Bank UK, where you will play a key role in directly supporting the Head of the Private Bank Wealth Management and Crown Dependency business. You will focus on shaping and delivering impactful internal and external communications that reflect the strategic priorities and voice of the Business Head. This role is ideal for a communications professional who thrives in a fast-paced environment, has a strong grasp of executive communications, and is confident working closely with senior leadership.

The successful candidate will support the Business Head with internal communications, including leadership emails, newsletters, and announcements. Draft and refine messaging for external engagements, including media interviews, press releases, and public statements. The role holder will plan, write, and edit content for a variety of platforms such as internal sites, social media, and external publications. They will need to ensure consistency of tone, messaging, and branding across all communications.

This fast-paced role demands excellent communication skills, resilience, and the ability to support senior leadership with strategic decision-making. Reporting to the Chief of Staff, you will play a pivotal role in ensuring alignment, engaging with colleagues, and driving impactful business outcomes. They will need to collaborate with internal teams, including HR, Marketing, and Compliance, to align messaging and ensure timely delivery. They will help shape the narrative around key business decisions and transformation efforts.

Essential Attributes:

• Effective Communication Skills: Clearly conveying insights and influencing senior stakeholders.
• Proven experience in corporate or executive communications, preferably within financial services or a regulated environment.
• Experience managing multiple communication channels and adapting content for different audiences.
• Stakeholder Management: Engaging effectively with senior leadership and internal teams.

Desirable Attributes:

• Exceptional writing, editing, and storytelling skills.
• Networking: Ability to build strong relationships across teams and functions.
• Business Alignment: Understanding of how communications support broader business goals.
• Resilience & Adaptability: Comfortable navigating ambiguity and shifting priorities in a dynamic environment.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

This role is based in London.

Purpose of the role

To enable the success of the business and assist senior leaders navigate complex challenges, make informed decisions, and achieve their goals

Accountabilities

• Collaboration with business and senior leadership to develop and implement business strategies that align with organizational goals and regulatory requirements.
• Liaison between different business units and functions, fostering communication and collaboration.
• Management and coordination of strategic initiatives, projects, and change management efforts to optimize business processes and strengthen the control environment.
• Improvement of operational efficiency within the organisation including the identification of areas for improvement, streamlining of processes, and implementation of best practices to enhance productivity and effectiveness.
• Development of performance reporting for key metrics that reinforce the strategic objectives of the division and support the external commitments made. Involvement in aspects of financial analysis and budget management, including assistance in financial planning, forecasting, and monitoring of financial performance against targets.
• Support to business heads in partnership with HR on hiring, workforce planning, joiner/mover/leaver actions.

Vice President Expectations

• To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures..
• If managing a team, they define jobs and responsibilities, planning for the department’s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements..
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others..
• OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..
• Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.
• Manage and mitigate risks through assessment, in support of the control and governance agenda.
• Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.
• Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.
• Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.
• Adopt and include the outcomes of extensive research in problem solving processes.
• Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.