Business Support Manager - 12 month FTC

Business Support Manager – 12-Month Fixed Term Contract

Barclays | UK | London

Join us as a Business Support Manager, where you will play a key role in supporting strategic initiatives and all aspects of Client engagement, working closely with the Business Head, CEO office and Group. Working directly with the Chief of Staff to the Head of PBWM UK & Crown Dependencies, you will be responsible for preparing a plan of Client and external stakeholder engagement, ongoing relationship management, and ensuring seamless reporting and coordination across teams.  A crucial aspect of this role involves shaping and executing initiatives related to improving client experience. You will support Group and local Client engagement events, coordinating the meaningful sponsorship of Senior Leaders, to strengthen Barclays’ market presence and drive commercial growth.

Your work will involve the administration and management of client and external stakeholder relationships, including, preparing briefings, attending meetings and events, drafting of letters and other documentation, responding in a timely and professional manner to correspondence, owning client actions end to end. Leveraging data and insights, you will also help inform strategic decision-making while ensuring alignment with Barclays’ broader business objectives.  Collaboration is at the heart of this role, requiring close engagement with multiple business units and functional teams. You will provide client and commercial insights, supporting business strategies for growth and deepening of the wallet share.

Your ability to manage diaries, to forward plan engagement, balanced with organisational priorities and business needs will be essential to the success of the role.

This role requires a proactive, strategic thinker with exceptional client management skills. If you are adept at facilitating and deepening relationships, internally and externally, this secondment opportunity offers a dynamic and impactful role within Barclays.

Essential Skills:

• Relationship Management - Experience in end-to-end management of key client activity with a strong Relationship Management (RM) focus, excluding financial advice or operational banking support, and including oversight or support of RM teams.
• Internal & External Communications – Strong written and verbal communication skills to manage colleague engagement, editorial content, and leadership updates.
• Stakeholder Management– Ability to engage, influence, and collaborate with senior leadership, business unit heads to achieve shared strategic goals.
• Event & Stakeholder Engagement – Ability to represent the business at industry events, client functions, and networking opportunities.

Desirable Skills:

• Data Analysis & Client Engagement – Proficiency in Excel and data analysis to generate insights, interpret client trends, and support stakeholder engagement with clients and prospects to achieve local and group goals.
• Presentation & Communication Skills – Strong ability to create and deliver compelling presentations, reports, and business updates for senior stakeholders and wider teams.
• Ability to Deliver Complex Information – Skilled in conveying intricate data, insights, and strategic concepts in a clear and compelling manner, tailored to diverse audiences, including senior stakeholders.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

This role is based in London.

Purpose of the role

To provide operating and administrative support to senior leaders, simultaneously shaping and executing long-term strategic change, whilst helping to navigate complex challenges in the performance of their roles

Accountabilities

• Implementation of Target Operating Model, business development, and financial and non-financial resource allocation, providing strategic insight and thought leadership.
• Strategic support to and oversight of demand pipeline and the book of work, including assistance in the development and execution of strategic initiatives, projects, research, and analysis to support decision-making.
• Support to and guidance for operational efficiency and colleague/customer/client experience within the organisation, including the identification of areas for improvement, streamlining of processes, and implementation of best practices to enhance productivity, effectiveness and experience.
• Management of of people plan, talent development and succession planning including the identification of high-potential employees, provision of mentorship and guidance, and support to leadership development and diversity initiatives.
• Communication with internal and external stakeholders, management of communication channels and ensuring effective coordination across different departments and teams.
• Participation in compliance activities such as SMR and other regulatory registrations/certifications, as well as support for crisis management and risk mitigation, including the development of contingency plans, coordination of responses to emergencies, and business continuity.
• Management of all organisational/team requirements relating to technology, real estate, people and communications in conjunction with relevant partners across the firm.
• Enablement of oversight of risk management and compliance with internal and external requirements, including internal Governance on critical control activities in partnership with the CCO team, such as Records Inventory and RCSAs.
• Cost control and workforce management of the Business/Function, including involvement in financial analysis and planning, forecasting, and monitoring of financial performance against targets.

Assistant Vice President Expectations

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
• Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.