Digital Workplace Product Lead - Barclaycard Payments

Join us as Digital Workplace Product Lead - Own the Digital Workplace platform as a product, providing tools, services and user experience that enable colleagues to operate effectively from Day 0. The role ensures the workplace environment is simple, scalable and automation-led, supporting rapid organisational growth without building a traditional, high-touch IT model. 

To be successful as a Digital Workplace Product Lead you should have experience with;

• Ownership of digital workplace products-EUC (End User Compute), Collaboration Tools incl Google Workspace, Slack, Service Portal
• Experience defining product strategy, roadmap, migration, and adoption from M365 to Google Workspace
• Understanding of user experience, employee journeys, and use of AI for self-service enablement
• Experience of leading others

Some other highly valued skills may include;

• Experience of working in a greenfield or transformation environment
• Exposure to EUC environments in regulated financial services
• Ability to drive adoption through analytics, feedback loops, and continuous improvement

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills

The successful candidate will be based in London. Our offices are located at 1 Churchill Place and 7 Westferry Circus (new BPL office).

We support a hybrid working pattern with 3 days per week office-based presence expected.

Barclays’ payments acceptance business provides critical infrastructure to the UK economy, processing billions of pounds of payments annually for both small businesses and domestic and international corporate clients.

In April 2025, we announced a long-term partnership with Brookfield Asset Management to grow and transform the payments acceptance business by broadening the range of services offered, enhancing the experience for both existing and prospective clients. Leveraging extensive client relationships and deep experience of UK payments, we will create an environment of continuous innovation - activated by Brookfield’s global private equity expertise in payments, technology, operational transformation and corporate carve-outs - to ensure the business is strategically positioned for long-term growth.

Barclays will invest approximately £400m in the new business, the majority of which will be incurred during the first three years. Performance-linked incentives will drive greater alignment between the partners, underpinning the long-term commitment to the transformation. Barclays and Brookfield will work to create a standalone entity over time, continuing to use the Barclaycard Payments (BPL) brand and acting as the sole payments acceptance services provider to Barclays’ clients for a minimum of ten years.

For more information on our partnership with Brookfield, please visit Barclays.com.

Purpose of the role

To collaborate with product owners and other technical teams involved in the product development process and utilise their knowledge of the bank’s technologies to enact the vision defined in the product roadmap. 

Accountabilities

• Provision of subject matter expertise to support the collaboration between the product owner and the technical side of product development.
• Support the development and implementation of the product strategy and vision defined in the product roadmap and communicate them with the relevant stakeholders and the development team.
• Collaboration with internal stakeholders to gather and prioritise product requirements and features based on business value and feasibility that are well defined, measurable and secure.
• Development and implementation of assessments to ensure continuous testing and improvement of product quality and performance.
• Monitoring of product performance to identify opportunities for optimisation that meets the banks performance standards.
• Stay abreast of the latest industry technology trends and technologies, to evaluate and adopt new approaches to improve product development and delivery.

Vice President Expectations

• To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures..
• If managing a team, they define jobs and responsibilities, planning for the department’s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements..
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others..
• OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..
• Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.
• Manage and mitigate risks through assessment, in support of the control and governance agenda.
• Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.
• Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.
• Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.
• Adopt and include the outcomes of extensive research in problem solving processes.
• Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.