Product and Proposition Manager - Payments

London, England

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Date live: Nov. 20, 2024

Business Area: EMM Product and Proposition

Area of Expertise: Product Development & Management

Reference Code: JR-0000014319

Contract: Permanent

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As a Product and Proposition Manager you will be responsible for improving customers experience with products, managing payment related incidents and reporting to senior stakeholders. This role will be split into 2 teams: international and domestic payments, you will be allocated to one of them.

The Domestic Payments Team are transforming payments for customers across BUK through an extensive digital journey improvement programme, upgrades to our core payments systems infrastructure and new propositions which will make customers’ interactions with Barclays easier and which will improve resilience and reduce fraud. You will need to demonstrate strong analytical thinking, experience of managing a product lifecycle/risk management and a desire to help us deliver great digital customer experiences.

The International Team will lead the design, build, and run of International and High Value payment journeys. International team is currently focused on rebuilding International Payment Journeys to significantly uplift the client experience, enabling High Value Payments up to £1m Digitally, and BUKs lead on payment infrastructure upgrade. We are looking for individuals who have the ambition and desire to help us build seamless digital 1st journeys. Key skills include analytical thinking, product management.

To be successful as a Product and Proposition Manager, you should have experience with

Experience of using data to make decisions and recommendations.
Understanding and experience of product management and/or payments.
Demonstrable experience of working with and managing a broad range of stakeholders in a matrix environment.
Strong understanding of Customer journey management and improvement.
Knowledge of Excel and Microsoft PowerPoint.

Some other highly valued skills may include

Understanding of domestic or international payments.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills

This role will be based in London (Canary Wharf), Glasgow, Knutsford, Manchester or Northampton.

Purpose of the role

To manage and develop existing and new products and/or services; and where applicable, ownership of related customer and colleague journeys, develops the product strategy, drive change through Barclays execution teams, make key decisions in the product lifecycle and own associated outcomes for customers, colleagues and the bank, achieved through appropriate service level agreements, regulatory compliance, risk management and controls.

Accountabilities

Development of customer level strategies & solutions that are tailored to customers’ needs.
Subject Matter Expert in the applicable Product/Proposition team and be able to confidently guide and advise stakeholders at all levels in the Bank on the application of existing and new products/propositions and related customer and colleague journeys.
Development of product propositions, and/or service strategy, define the priorities for delivering the outcomes needed to deliver the strategy and lead execution of the priorities.
Development of different commercial and business models through a strong understanding of the financial drivers of the P&L for the relevant segment/ proposition/ journey.
Evaluation of the technical feasibility, legal compliance, and potential risks associated with the development and launch of the new product.
Monitoring of market trends and analysis feedback from internal employees and target customers through prototypes, user testing sessions, and beta programs to identify areas for improvement to refine the product / process before launch.
Management of comprehensive launch plans and technical deployments for products that establish rollout timelines, marketing strategies, training initiatives and communication channels to promote the launch new products effectively.
Monitoring of key metrics such as adoption rates, usage patterns, customer satisfaction (including complaints), and revenue generation to assess the product's performance against set goals.

Assistant Vice President Expectations

Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
Take ownership for managing risk and strengthening controls in relation to the work done.
Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.