Relationship Manager

Join us at Barclays Corporate Banking as a Relationship Manager working within the Mid-Corporate team based in our Hemel Hempstead office. You will be working as part of a dynamic team of 9 bankers covering the Hertfordshire, Bedfordshire and Buckinghamshire regions. At Barclays Corporate Banking, we give clients the big picture. We look beyond numbers, revealing ideas and opportunities, and work with our clients to help them achieve their business ambitions.

In this role, you will effectively manage, develop and grow a portfolio of approximately 50 customers, each with a turnover of £6.5m and above or having debt requirements in excess of £1m. You will proactively maximise all opportunities within your local market, to attract and gain new customers to the Bank. Business development is a key focus of this role and the goal is to secure 1 or more new to bank customers in each financial year.

We Are Looking For Exceptional Candidates Who

• Operate at a consistently excellent standard

• Respect and seek diverse perspectives

• Deliver with positivity, energy and drive

• Are constantly curious, and keen to learn and develop

• Support their colleagues and work well within a team environment

Critical Skills And Knowledge For The Role

• Financial awareness, credit and numeracy skills

• Ability to communicate clearly

• Awareness of financial risks and controls

• Ability to embrace change and transformation

• Business acumen and strategic thinking

• Appreciation of digital and technological tools and innovation

• Solid experience of relationship portfolio management for small and medium enterprise (SME) corporate clients

• Experience lending to corporate clients and ability to manage the end-to-end lending process for applications up to £10,000,000

• Energy, commitment and relationship skills to drive business development and acquire new customers

• Ability to identify client needs and suggest ideas and solutions to deliver income and balance sheet growth

You might be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

This role is based in Hemel Hempstead

Purpose of the role

To establish and nurture profitable partnerships with corporate clients. It's the bridge between the bank's offerings and clients' needs, ensuring mutual benefit and long-term success. 

Accountabilities

• Management of client relationships to identify the clients financial goals, challenges, and risk tolerance to support the analysis of data obtained from various sources, including the investment portfolio and cash flow, to identify trends, insights, areas for improvement and additional services to support client needs.
• Research and understanding of the client's industry trends, regulatory landscape, and competitive environment to inform strategic recommendations.
• Design of customised solutions that address the client's specific needs and objectives, incorporating a range of products and services from the bank's portfolio.
• Communication of the value proposition of proposed solutions, justification of recommendations, and negotiation of terms that are beneficial for both the client and the bank.
• Provision of guidance to clients to support their financial decisions, risk management and wealth management strategies and updates on market trends to ensure a positive and continuous relationship.
• Assessment of financial, legal, and operational risks associated with client relationships, and implementation of measures to minimise potential losses.
• Documentation of all client interactions, transactions, and agreements to ensure transparency and auditability, and communicate findings effectively to support product development, service offerings, and the overall bank strategy.
• Monitoring of client satisfaction, revenue generated, and other relevant metrics to evaluate the effectiveness of relationship management efforts.
• Execution of market research and analysis to support the identification of potential new opportunities, market trends, and customer needs, to develop strategies for business growth.

Assistant Vice President Expectations

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
• Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.