Senior Project Manager / Business Analyst (GAIA) - 6 Months Full Time Contract

Barclays has announced a long-term strategic partnership to grow and transform its payment acceptance business, a key milestone in delivering the three-year plan.  Barclays will work in partnership with Brookfield Asset Management to build on the bank’s existing capabilities in payments and extensive client relationships. The partnership will focus on enhancing client experience, driving business growth and strengthening payment acceptance digital capabilities, including Acquiring and Gateway

As a Senior Project Manager / Business Analyst (GAIA) on the Payments Acceptance Transformation program, you will play a pivotal role in analysing the current state Risk operating model and services and support definition of the target operating model for the newly formed Risk function.  This dynamic role offers exposure to high-impact initiatives and the chance to influence how risk is managed in a fast-paced, agile environment. You will act as a bridge between strategy and execution—mapping processes, identifying gaps, and driving delivery across a complex stakeholder landscape. With a strong focus on business analysis and PMO capabilities, you will contribute to the development of a comprehensive book of work and support the Regulatory application process. You will lead the documentation and analysis of all payments acquiring Systems and Risk processes, translating requirements into detailed actionable implementation plans. Working closely with the Risk Transformation Lead, internal Risk stakeholders, coverage and product teams, you will support the setup of the new Legal Entity, including its policies, operating model, system enhancements (where required) and governance. You will provide status updates, RAID logs, and other inputs for the central program governance reporting, and support the Risk Transformation Lead in facilitating other working groups / forums as required.

To be successful as a Senior Project Manager / Business Analyst (GAIA) - 6 Months Full Time Contract, you should have experience with:

• You have proven experience in business analysis within Risk functions, particularly across Credit and Operational risk domains, but for all Principal Risks.

• You bring strong project management and PMO skills, with the ability to create and drive detailed implementation plans.

• You are confident working across complex stakeholder groups, translating business needs into structured, actionable outcomes.

• You have a solid understanding of payments acquiring products and the associated risks they bring within financial services.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

Your role will be located from our London office.

Barclays’ payments acceptance business provides critical infrastructure to the UK economy, processing billions of pounds of payments annually for both small businesses and domestic and international corporate clients.

In April 2025, we announced a long-term partnership with Brookfield Asset Management to grow and transform the payments acceptance business by broadening the range of services offered, enhancing the experience for both existing and prospective clients. Leveraging extensive client relationships and deep experience of UK payments, we will create an environment of continuous innovation - activated by Brookfield’s global private equity expertise in payments, technology, operational transformation and corporate carve-outs - to ensure the business is strategically positioned for long-term growth.

Barclays will invest approximately £400m in the new business, the majority of which will be incurred during the first three years. Performance-linked incentives will drive greater alignment between the partners, underpinning the long-term commitment to the transformation. Barclays and Brookfield will work to create a standalone entity over time, continuing to use the Barclaycard Payments brand and acting as the sole payments acceptance services provider to Barclays’ clients for a minimum of ten years. 

For more information on our partnership with Brookfield (programme ‘Gaia’), please visit Barclays.com.

Purpose of the role

To support the organisation, achieve its strategic objectives  by ensuring the business is ready to receive the agreed change (address business problems and opportunities), ensuring that change initiatives are successfully assessed and implemented to enable them to be embedded in the organisation.  

Accountabilities

• Identification and analysis of business impact and opportunities that require change within the organisation.
• Development of business readiness strategies that will help to ensure the successful implementation of change initiatives.
• Communication with stakeholders, including senior management, project teams, and external partners, to ensure that they are informed about change initiatives and that their needs and expectations are being met.
• Collaboration with Client Readiness, Operational Readiness & Tech Delivery to ensure business, sales, operations, client servicing and functional partners are prepared for a smooth transition of technology delivery into BAU (including Target Operating Model, Training, Communications, Service Agreements.) .
• Management of resistance to change, ensuring that stakeholders are engaged and that their concerns are addressed.
• Review of business readiness plans and status reports in conjunction with change delivery managers to ensure business readiness activities completed on time including newly identified risks, issues and dependencies.
• Collaboration with project teams to ensure that change initiatives are aligned with project objectives and that change management activities are integrated into project plans.
• Provision of guidance and support to business stakeholders, ensuring that they have the necessary skills and knowledge to implement change initiatives successfully.

Vice President Expectations

• To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures..
• If managing a team, they define jobs and responsibilities, planning for the department’s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements..
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others..
• OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..
• Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.
• Manage and mitigate risks through assessment, in support of the control and governance agenda.
• Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.
• Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.
• Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.
• Adopt and include the outcomes of extensive research in problem solving processes.
• Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.