COO Analyst

Join us as COO Analyst, where you will be responsible for:

• Ensuring our PB proposition meets the needs of our clients and deliver front to back service, solutions and support across the client lifecycle for all our platforms. The role holder must be comfortable and familiar with use of new technologies and tools to promote automation and efficiency.

• Provide support in managing firm-wide programs / projects / deliveries concerning the platform and systems – particularly in program definition, requirements analysis, business and technical design, and change control activities.

• Ensure absolute clarity on the full range of stakeholders impacted by the programs, and the level of involvement/ buy-in, and communications needed.

• Understand the expectations of all stakeholder groups and individuals and put measures in place to monitor against stakeholder expectations and formally review these with stakeholders to ensure their requirements are met.

• Identify and manage all program issues and risks including their appropriate escalation and contingency management. Implement robust change control mechanisms, and ensure these are understood by everyone associated with the programs.

Basic/ Essential Qualifications:

• The role holder must be comfortable and familiar with use of new technologies and tools to promote automation and efficiency.

• Proven track record in technology intensive Business Process Design and Analysis and in the BFSI domain

• Proven track record of Project Management and Client Service Delivery.

• Ability to effectively communicate and interface with Senior Management personnel and global stakeholders

• Practical understanding of relevant regulatory and legal environment

• Graduate in any discipline

Desirable skillsets/ good to have:

• Knowledge of emerging technologies and their applications.

• Good understanding of Investment Products and Security Market Operations

You may be assessed on the key critical skills relevant for success in role, such as:

The right candidate will be change and action orientated individual with a focus on continuous improvement in all areas of responsibility. The ideal candidate will be highly energetic and delivery focused, with the ability to handle a varied portfolio of initiatives and a high workload to deliver quality results with a challenging but positive and influential style, and ability to work for extended hours (e.g. attending meetings or conference calls on a regular basis after office hours).  A relationship builder with a reputation for integrity, evoking rapid trust and confidence in clients, colleagues and having excellent written & verbal communication skills with all levels of staff.

Job location is Mumbai.

Purpose of the role

To build and maintain infrastructure platforms and products that support applications and data systems, using hardware, software, networks, and cloud computing platforms as required with the aim of ensuring that the infrastructure is reliable, scalable, and secure.  Ensure the reliability, availability, and scalability of the systems, platforms, and technology through the application of software engineering techniques, automation, and best practices in incident response. 

Accountabilities

• Build Engineering:  Development, delivery, and maintenance of high-quality infrastructure solutions to fulfil business requirements ensuring measurable reliability, performance, availability, and ease of use. Including the identification of the appropriate technologies and solutions to meet business, optimisation, and resourcing requirements.
• Incident Management: Monitoring of IT infrastructure and system performance to measure, identify, address, and resolve any potential issues, vulnerabilities, or outages. Use of data to drive down mean time to resolution.
• Automation:  Development and implementation of automated tasks and processes to improve efficiency and reduce manual intervention, utilising software scripting/coding disciplines.
• Security: Implementation of a secure configuration and measures to protect infrastructure against cyber-attacks, vulnerabilities, and other security threats, including protection of hardware, software, and data from unauthorised access.
• Teamwork:  Cross-functional collaboration with product managers, architects, and other engineers to define IT Infrastructure requirements, devise solutions, and ensure seamless integration and alignment with business objectives via a data driven approach.
• Learning: Stay informed of industry technology trends and innovations, and actively contribute to the organization's technology communities to foster a culture of technical excellence and growth.

Analyst Expectations

• To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
• Requires in-depth technical knowledge and experience in their assigned area of expertise
• Thorough understanding of the underlying principles and concepts within the area of expertise
• They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.
• Will have an impact on the work of related teams within the area.
• Partner with other functions and business areas.
• Takes responsibility for end results of a team’s operational processing and activities.
• Escalate breaches of policies / procedure appropriately.
• Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
• Advise and influence decision making within own area of expertise.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
• Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Make evaluative judgements based on the analysis of factual information, paying attention to detail.
• Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
• Guide and persuade team members and communicate complex / sensitive information.
• Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.