Data Center Operations IMAC Engineer (Mumbai)

Join us as a Data Center Operations IMAC Engineer where you willmonitor and maintain the bank’s critical technology infrastructure to ensure stability, availability, and resilience. Provide advanced technical support within the service management function to resolve complex issues for specific clients or client groups. Execute preventative maintenance activities across hardware and software environments. Utilise monitoring tools, metrics, and alerting frameworks to proactively identify, prevent, and resolve issues. Analyse system logs, error messages, and incidents to identify root causes and implement permanent fixes. Drive automation initiatives, monitoring enhancements, capacity management, resiliency, and business continuity activities. Maintain a comprehensive knowledge base to support faster resolution, self-service, and knowledge sharing. Identify, remediate, or escalate potential service-impacting risks through appropriate governance processes and work closely with front-office stakeholders and cross-functional technology teams to deliver high-quality support.

To be successful in this role, you should:

• Bring strong hands-on experience in technology infrastructure and production support environments.

• Demonstrate structured problem-solving and root-cause analysis capabilities.

• Be proactive in identifying stability risks and driving automation and efficiency improvements.

• Exhibit strong communication and stakeholder management skills, including handling sensitive or complex issues.

• Apply sound judgement based on prior experience, including in situations not fully covered by procedures.

• Take ownership of processes, controls, and risk management within your area of responsibility.

Essential Skills / Basic Qualifications:

• Experience in infrastructure or application support within a regulated enterprise environment.

• Strong understanding of hardware, software, and network troubleshooting.

• Hands-on experience with monitoring tools, alerting frameworks, and system log analysis.

• Experience performing preventative maintenance and managing incidents and problems.

• Ability to manage risk and strengthen controls in line with internal policies and regulatory requirements.

• Strong collaboration and stakeholder engagement skills.

Desirable Skills / Preferred Qualifications:

• Experience driving automation and monitoring enhancements to improve operational stability.

• Exposure to capacity management, resiliency, and business continuity planning.

• Experience supporting front-office or business-critical platforms.

• Prior experience leading or supervising team members, including task allocation and quality review.

• Strong documentation skills, including building and maintaining knowledge bases.

You may be assessed on key critical skills relevant for success in the role, such as:

• Effectiveness in resolving complex technical issues with minimal disruption to business operations.

• Quality and impact of automation, monitoring, and preventative maintenance initiatives delivered.

• Strength of stakeholder management and service delivery outcomes.

• Approach to risk identification, escalation, and control strengthening.

• Ability to collaborate across teams and contribute to broader operational objectives.

• Demonstration of the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, and the Barclays Mindset to Empower, Challenge, and Drive.

Job location is Mumbai.

Purpose of the role

To effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations. 

Accountabilities

• Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to customers and stakeholders.
• Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance.
• Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing.
• Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes.
• Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management.
• Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues.
• Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur.

Analyst Expectations

• To meet the needs of stakeholders/ customers through specialist advice and support
• Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
• Likely to have responsibility for specific processes within a team
• They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team.
• Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
• Check work of colleagues within team to meet internal and stakeholder requirements.
• Provide specialist advice and support pertaining to own work area.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
• Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.
• Make judgements based on practise and previous experience.
• Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
• Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
• Build relationships with stakeholders/ customers to identify and address their needs.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.