Global Expense Manager

The minimum and maximum salary/rate information above includes only base salary or base hourly rate. It does not include any another type of compensation or benefits that may be available.

This position is an integral part of Barclays’ increasing emphasis on maintaining and enhancing an effective Expense control framework, to meet the business needs, meet regulatory requirements and also to deliver upon our core values and commitments to all of our stakeholders. You will work closely with the Service Company (ServCo), Barclays International (BI), Barclays UK (BUK), Private Bank & Wealth Management, Corporate Bank, US Consumer Bank,  and their cost owners, as well as other lines of defence, to deliver effective MI & Reporting insights to enable full visibility of T&E spend in order to manage and control costs.

Key Accountabilities

• Global accountability in providing strategic objectives and management of the expense team to deliver the objectives
• Engagement with senior management, business COOs and key stakeholders to understand and develop the appropriate processes to support their objectives eg. expense limits, approval matrix, corporate card limits, BYOD, etc.
• Provide oversight on the stakeholder engagement strategy and enforce execution by T&E team members against their respective senior and/or functional stakeholders
• Manage the Service Support Desk for Expense & Corporate Card to provide user support across global time zones.
• Manage global corporate card program including creation of new accounts along side business expansion, coordinate data feed to the expense system, oversee day-to-day processes such as card issuing, closure and spend limit updates.
• Deliver best in class insights strategy to provide reliable, relevant and timely MI capability, enabling stakeholders to make informed decisions.
• Manage the external outsourced development team and drive a culture of continuous improvement in MI Pillar products and overall proposition to deliver accurate analytics which supports the businesses’ spend monitoring & control and a comprehensive self-serve reporting system. This includes supporting Tax, Compliance and other regulatory reporting which impacts the banks’ tax payments, retention of trading licences and avoidance of penalties/fines.
• Set annual global T&E Operating Budgets and engage with senior business stakeholders to interlock on annual cost recharges. Oversee commercial team to ensure vendor invoices are paid on time and in line with the set budget.
• Project lead on major T&E programme development and implementation eg. Structural Reform, OM Hierarchy Change, Fusion, E2E Concur global roll-out, etc.
• Drive annual and monthly Expense and MI supplier reviews ensuring delivery against agreed service levels are achieved at all times. 

Candidate Requirements:

• Extensive experience of managing stakeholders directly & indirectly and across geographies & cultures, including presenting to senior leaders i.e. MD’s, Directors etc, supporting and providing robust challenging where appropriate.
• Experience of influencing and building effective relationships with a range of stakeholders at senior levels.
• Experience in providing informed opinion and being a trusted source on business / function’s policies and standards.
• Experience in a risk and control capacity of a major banking/financial services organization.
• Commercially astute, demonstrates a consultative, yet pragmatic approach with integrity to solving issues, focusing on areas of significance and value to the business.
• A strong understanding of T&E Cost and Control environment, including understanding the impact across people, process and technology.

This role can be based in both New York and London.

Purpose of the role

To manage operations within a business area and maintain processes, risk management initiatives and compliance with relevant regulators. 

Accountabilities

• Identification of trends and opportunities to improve areas and develop new process and procedures through the monitoring and analysis of operation data and performance metrices.
• Management of operations for a business area and promote efficient processes, risk management and compliance initiatives to support the bank's operations.
• Collaboration with internal stakeholders (including business leaders, project manager and SMEs) and external stakeholders (including vendors and service providers) to support business operations and promote alignment with the bank's objectives and SLAs.
• Management of operational professionals and provide guidance, coaching and support to improve colleagues' delivery quality.
• Management and development of KPIs to measure the effectiveness of operation functions, utilising data and technology to support the identification of areas that require improvement.
• Compliance with all regulatory requirements and internal policies related to customer experience.
• Creation of a safe environment for colleagues to speak up, actively and regularly encourage and solicit feedback to ensure people agenda remains focused on the right areas.
• Management of attrition by working closely with HR in implementing retention initiatives for work force.

Director Expectations

• To manage a business function, providing significant input to function wide strategic initiatives. Contribute to and influence policy and procedures for the function and plan, manage and consult on multiple complex and critical strategic projects, which may be business wide..
• They manage the direction of a large team or sub-function, leading other people managers and embedding a performance culture aligned to the values of the business. Or for an individual contributor, they lead organisation wide projects and act as deep technical expert and thought leader, identifying new ways of working and collaborating cross functionally. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..
• Provide expert advice to senior functional management and committees to influence decisions made outside of own function, offering significant input to function wide strategic initiatives.
• Manage, coordinate and enable resourcing, budgeting and policy creation for a significant sub-function.
• Escalates breaches of policies / procedure appropriately.
• Foster and guide compliance, ensure regulations are observed that relevant processes in place to facilitate adherence.
• Focus on the external environment, regulators, or advocacy groups to both monitor and influence on behalf of Barclays, when appropriate.
• Demonstrate extensive knowledge of how the function integrates with the business division / Group to achieve the overall business objectives.
• Maintain broad and comprehensive knowledge of industry theories and practices within own discipline alongside up-to-date relevant sector / functional knowledge, and insight into external market developments / initiatives.
• Use interpretative thinking and advanced analytical skills to solve problems and design solutions in often complex/ sensitive situations.
• Exercise management authority to make significant decisions and certain strategic decisions or recommendations within own area.
• Negotiate with and influence stakeholders at a senior level both internally and externally.
• Act as principal contact point for key clients and counterparts in other functions/ businesses divisions.
• Mandated as a spokesperson for the function and business division.

All Senior Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.